Overview
Community Manager Jobs in Jakarta, Indonesia at Cheil Indonesia
Title: Community Manager
Company: Cheil Indonesia
Location: Jakarta, Indonesia
JOB DESC / ROLE & RESPONSIBILITY
• Lead the Community Team and ensure fair workload distribution among moderators.
• Review and validate all community deliverables before sharing with Team Lead and clients.
• PIC for all community-related data, analysis, and reporting (weekly, monthly, campaign, and ad-hoc reports).
• Monitor community performance, engagement, sentiment, and growth, and provide actionable insights and recommendations.
• Act as the main point of contact for member feedback, escalations, and communications.
• Handle direct client briefs and ensure timely execution of all requests.
• Oversee community moderation activities and ensure community guidelines are properly implemented.
• Identify opportunities to improve community engagement, member experience, and operational processes.
• Manage crisis situations and provide appropriate resolutions when required.
REQUIREMENTS
• Education: Bachelor’s Degree (any major).
• Experience: Minimum 5 years of working experience in Community Management, Digital Marketing, Social Media, or related fields.
• Intermediate to advance english proficiency
Technical Skills:
• Data analysis and reporting (community metrics, sentiment, engagement, and growth).
• Proficient in Microsoft Excel/Google Sheets and Adobe Analytics.
• Experienced in operating backend dashboards to manage user data and community activities.
• Able to develop clear, structured, and insightful presentation decks.
Soft Skills:
• Leadership and team management.
• Strong stakeholder management and communication skills.
• Problem-solving and decision-making.
• Crisis management.
