Overview
Community Warranty Manager Jobs in West Palm Beach – Florida – USA at Taylor Morrison
Job Description Summary
As a Community Warranty Manager working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.
Job Details
What You’ll Do
Become proficient in data entry into Build Pro
Conduct Taylor Morrison procedures for home reviews
Address new and current homeowner’s concerns demonstrating the highest level of knowledge andcustomer satisfactionin a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Address new and current homeowner’s concerns demonstrating the highest level of knowledge andcustomer satisfactionin a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Input and dissemination of warranty tickets and home reviews into Build Pro; distribute to appropriate personnel for completion
Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Provide weekly tracking of all outstanding warranty work orders to the CWM’s and update as required
Process check requests for building permits and prepare permit submittals and applications
Complete customer service requests timely and accurately
Order, update, and distribute construction related forms
Prepare and submit building permits
Perform other duties as assigned
Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
Perform other duties as assigned
Sound Like You?
You might be just who we’re looking for if you have…
High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
Excellentcommunication skillsand ability to ensurecustomer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solvingability
Ability to multi-task and remain focused
Ability to travel locally to meet with homeowners
FLSA Status:
Non-Exempt
This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay…
Title: Community Warranty Manager
Company: Taylor Morrison
Location: West Palm Beach – Florida – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
