Overview
Concierge/Receptionist Jobs in Denver, CO at Harvard Square by Cogir
We are looking for a (3pm-11pm) Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation at our Motel (Sea Tac Value Inn). If you are able to work a mix of 3pm-11pm and 11pm-7am that would be ideal. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Address: 22246 Pacific Hwy South Des Moines, WA 98198
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Schedule:
8 hour shift
Experience:
Customer service: 5 years (Preferred)
Work Location: In person
Title: Concierge/Receptionist
Company: Harvard Square by Cogir
Location: Denver, CO
