Overview
Contact Centre Admin Jobs in Manchester Area, United Kingdom at Pontoon Solutions
Title: Contact Centre Admin
Company: Pontoon Solutions
Location: Manchester Area, United Kingdom
Now hiring: Contact Centre Operative – Admin & Client Support
£21.83 per hour/PAYE
12 Month Contract
Looking for your next step in client services? We’re hiring a Contact Centre Operative to support shareholders across multiple channels — primarily by phone (80%), with the remaining time spent investigating and resolving more complex queries.
You’ll be:
• Responding to calls, emails, letters, and webchat
• Placing telephone trades accurately
• Investigating errors on shareholder accounts
• Following up on open items and ensuring timely resolution
• Routing unresolved issues to the right teams and updating clients once resolved
What we’re looking for:
• Experience in a contact centre or admin-based client service role
• Strong communication skills and attention to detail
• Ability to take ownership and follow through on cases
• Willingness to learn and stay up to date with product knowledge
If you thrive in a fast-paced environment where accuracy and service matter, we’d love to hear from you.
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
