Overview
Contract Executive – File Reviewer Jobs in Federal Territory of Kuala Lumpur, Malaysia at Etiqa Insurance and Takaful
Title: Contract Executive – File Reviewer
Company: Etiqa Insurance and Takaful
Location: Federal Territory of Kuala Lumpur, Malaysia
We are looking for a detail-oriented Contract Executive – File Reviewer to support our claims operations by conducting comprehensive reviews of claim files. The role is responsible for ensuring claim records are complete, accurate, up to date, and compliant with regulatory, audit, and internal requirements, while identifying discrepancies and coordinating with relevant stakeholders to facilitate timely rectification. This position plays an important role in maintaining data integrity, enhancing audit readiness, and supporting the efficient management of claim records.
Requirements:
- Possess a Diploma or Bachelor's Degree in Business Administration, Insurance, Finance, or a related field.
- Prior experience in claims administration, insurance operations, document review, or a similar administrative role will be an added advantage.
- Strong attention to detail with good organisational and coordination skills.
- Proficient in Microsoft Office applications and able to manage multiple tasks within tight deadlines.
Responsibilities:
- Conduct comprehensive reviews of claim files to ensure records are complete, accurate, up to date, and compliant with regulatory, audit, and internal requirements.
- Identify gaps, discrepancies, and outstanding actions, and coordinate with relevant stakeholders to ensure timely rectification and closure of cases.
- Update claim records, including the latest documents and reserve adjustment details in the core system (PolisyM), while maintaining accurate review records and supporting audit readiness.
