Overview
Coordinator Housekeeping Jobs in Chicago, IL at Sage Hospitality
Full Job Description
Why us?:
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
The Ladies & Gentlemen in Housekeeping are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.
Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work along side your fellow employees to bring special moments to life for our guests and each other.
Job Overview:
Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing computer input, filing tracing answering telephones, print reports, payroll, maintaining employee files and departmental records/log.
Responsibilities:
Maintain knowledge of:
All hotel services/features and hours of operation.
All guestroom layouts, bed types, decor appointments, amenities, location numbers/names.
Housekeeping services available for guests.
Available laundry/dry cleaning services and hours of operation.
Maintain complete knowledge and comply with all hotel and departmental polices and procedures.
Maintain complete knowledge in the use of all office equipment, computer and manual systems.
Access all functions of computer according to specifications.
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
Print designated reports and distribute accordingly.
Update room status report in accordance with departmental procedures.
Contact managers to resolve discrepant rooms.
Monitor and track status of out of order rooms; update accordingly.
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
Communicate department and guest needs as they arise with respective Housekeeping personals by beeper, radio, or cell phone.
Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
Issue Housekeeping items to Room Attendants for delivery to guestrooms. Follow up on return of items.
Establish and maintain filing procedures.
Retrieve and distribute departmental mail.
Type correspondence and reports as assigned.
Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.
Prepare employee daily/weekly payroll and submit to m…
Title: Coordinator Housekeeping
Company: Sage Hospitality
Location: Chicago, IL
Category:
