Overview
Coordinator, Office Services (Office Assistant, Administrative Assistant) Jobs in Pasadena, CA at Lagerlof, LLP
Front Desk Agent Job Summary:
Capitola Hotel is seeking a friendly front desk agent to join our concierge service team.
The ideal candidate will join a dedicated team that service guests at a high level in a small boutique hotel environment. In this position, you will provide friendly, efficient and hospitable services at the front desk. You are responsible for prompt and courteous guest check-in and checkout, take reservations, direct calls, and address all guest questions and concerns. You must be personable and have exceptional communication skills.
Front Desk Agent Job Duties and Responsibilities:
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Secure guest payment for room charges and other fees as required
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Be responsible for all email communications during your work shift
Answer phone and book reservations
Inform guests of hotel amenities and offerings
Be knowledgeable and up-to-date on all types of room accommodations and hotel availability
Provide guest with local information on restaurants recommendations, experiences and, activities, etc.
Follow Front Desk Checklist for required duties and timeliness
Work closely with supervisor and other departments to fulfill guest needs
Run daily reports and various clerical tasks as needed
Maintain a clean and tidy workspace at all times
Front Desk Agent Requirements and Qualifications:
Be a team player and have a can-do attitude
Ensure prompt and courteous service to guests for exceptional experience
Organized, efficient and detail-oriented
Ability to maintain calm, polite, and patient in stressful situations – Must have professional phone demeanor
Excellent communications skills, verbal and written
Prior experience in hospitality industry or customer service required
Computer literate and proficient using Mac computers
High school diploma or GED equivalent required
If this is the perfect fit for you, email your resume to us ASAP.
All candidates must have at least three references available upon request
Shifts can vary from 8:00 am -3:00 pm or 2:00-10:00 pm on weekdays or weekends
Sign on bonus available after 90 days of employment
Salary:
Job Types: Part-time
Work Remotely
No
Job Type: Part-time
Pay: $17.00 – $17.25 per hour
Benefits:
Employee discount
Schedule:
Day shift
Holidays
Monday to Friday
Night shift
On call
Overtime
Weekends as needed
Work setting:
In-person
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Required)
Work Location: In person
Title: Coordinator, Office Services (Office Assistant, Administrative Assistant)
Company: Lagerlof, LLP
Location: Pasadena, CA
