Overview

Credit Clerk Jobs in Nairobi, Nairobi County, Kenya at Avery Dennison

Title: Credit Clerk

Company: Avery Dennison

Location: Nairobi, Nairobi County, Kenya

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

YOUR RESPONSIBILITIES WILL INCLUDE:

LIAISON:

  • Customers – Telephone calls to customers, addressing queries, debtors correspondence and collections

  • Sales team – Monthly debtors review meetings, frequent follow-up on credit control matters

  • Customer service – Working together with CS team regarding releasing of orders and query resolution

  • Supply Chain – Shipping documentation and process

  • SSO – Customer master data changes/New customer creation, credit note processing, payment allocations

NEW CUSTOMER CREATION / EXISTING CUSTOMER AMENDMENTS: (15%)

  • Organise all documentation (internal and customer) required for new credit applications or updating/amendment of existing customer terms

  • Perform credit reference checking for new account applications where applicable

  • Submission of customer master change requests to SSO

  • Ensure adherence to internal control processes for approvals and maintain an up to date filing system

DEBT COLLECTION: (30%)

  • Regularly review customer ageing to identify delinquent accounts

  • Calling on customers for payments in order to ensure payments on time, or collection of overdues

  • Update SSO team on payment allocations where required. Ensuring bank reconciliation clear by month end close of all deposits received

  • Facilitates monthly debtors review meetings with Sales Teams

  • Ensure meeting of quarterly ageing and DSO targets

  • Initiate legal collection process where required

DEBTORS ADMINISTRATION: (45%)

  • Compile customer reconciliations to customers’ remittances, follow up and clear reconciling items timeously

  • Maintain a record of cheques received from customers and ensure they are collected for banking on a daily basis

  • Drive resolution of customer queries with Customer Service and Sales teams

  • Run monthly Debtors Statements to customers after month end close

  • Drive reduction in bad debt provision and actively manage the AR book in order to limit the impact of bad debt write offs.

  • Monthly reporting on debtors ageing status

  • Handling all incoming customer queries received, either resolving queries or forwarding to responsible person for resolution

COMPLIANCE: (5%)

  • Facilitate granting and monitoring of credit facilities, within the authorisation limit matrix

  • Support with the annual review and update of customer credit limits

  • Maintain updated customer master data

  • Support during annual statutory audit, balance sheet review and internal audit where required

GENERAL: (5%)

  • Review and allocate deposits not relating to Receivables

  • Customer visits when required in order to facilitate the resolution of any account issues.

  • Ensure that all debtors’ correspondence and communications are carried out in a manner that is both professional and represents Avery Dennison’s work standard to enhance customer relationships and support all Customer Centricity initiatives.

Qualifications

PRE-REQUISITE EXPERIENCES:

  • Minimum 5 years’ experience in debtors administration and full function of credit control

FORMAL QUALIFICATIONS:

  • Grade 12

  • Diploma in Credit Management would be advantage

COMPETENCIES REQUIRED:

  • Building Customer Loyalty

  • Building Partnerships

  • Building Trust

  • Communication

  • Contributing to Team Success

  • Customer Focus

  • Decision Making

  • Energy

  • Gaining Commitment

  • Information Monitoring

  • Initiating Action

  • Managing Work (includes Time Management)

  • Planning and Organizing

  • Stress Tolerance

  • Technical/Professional Knowledge and Skills

  • Tenacity

  • Work Standards

  • Managing Conflict

Additional Information

Please note that if you have not heard from the HR Department within 30 days of this advert closing, your application has unfortunately been unsuccessful.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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