Overview

CSE – Aurangabad Jobs in Maharashtra, India at Aditya Birla Capital

Title: CSE – Aurangabad

Company: Aditya Birla Capital

Location: Maharashtra, India

Job Purpose

Job Title

Branch Operations Executive

Function

Operations

Department

Zonal Operations

Reporting To

(Title)

Team Manager Operations & Finance

Superior’s Superior

(Title)

Zonal Manager Operations and Finance

Unit

Birla Sun Life Insurance Company Ltd

Location

Zone

Business

Life Insurance

Date

July 2012

  • Job Purpose

Responsible for day to day operational, financial, commercial & administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines.

  • Dimensions

What are the areas (in quantitative terms) the job has an impact on?

Dimension

Remarks

    • Input Accuracy Target

    90%

    Inclusive of Medical and Non Medical cases

    Petty Cash

    15-25 (thousand)

    Monthly

    • Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

    Key Challenges For The Role

    • Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal & un predictable spike in volumes with limited or no system validations.
    • Maintaining confidentiality of information and documentation despite lack of infrastructure and support
    • Operating multiple systems (in excess of 15) despite server band width and connectivity issues
    • Handling Sales behavior effectively in order to ensure compliance to internal and external guidelines
    • Principal Accountabilities

    Accountability

    Supporting Actions

    Execute financial processes timely with 100% accuracy

    • Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process.
    • Detection of Fake note to avoid operational loss
    • Cheque Dishonour Management.
    • Safe custody of both sets of Safe and cash box Keys and one set of office keys.
    • Timely reconciliation of assets of the branch.
    • Ensure genuineness of petty cash spends, timely raising and recording.

    Provide commercial support

    • Identify local vendors and facilitate their registration as per procurement guidelines.
    • Procurement of vendor bills, establishing genuineness and timely payment as per agreement.
    • Encourage NEFT registrations of vendors.
    • Support lease agreement registration and renewal process.
    • New branch set up- coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch.

    Extend Legal , Compliance and Taxation support

    • Timely remittance of professional and work contract tax.
    • Represent company on behalf of compliance/HO for hearing matters in labour/consumer court.
    • Timely updates to HO on receipt of any notice from Tax authorities/labour offices/employment exchange/Local municipal offices.
    • Ensure statutory displays at branches.
    • Ensure 100% compliance of AML guidelines, identification and reporting of suspicious & fraudulent operational and financial transactions.
    • Adherence to BCP guidelines.

    Handle Advisor commission process

    • Timely Updation & handover of Commission chq to Advisors.
    • Encourage NEFT with advisors and FLS.
    • Resolve commission related queries of advisor.
    • Ensure timely receipts and hand-over of TDS certificate to advisors.

    Provide HR/IT/Admin support

    • Manage joining and exit formalities for concerned employees at the branch, including full and final settlement process.
    • Log calls in case of downtime/pursue with Corporate IT.
    • Monitor and ensure housekeeping, security and dispatch services are rendered in an uninterrupted and cost effective manner.
    • Handle physical resource booking like meeting rooms, projectors, etc.

    Execute Underwriting and New Business processes

    • Scrutinise New Business applications as per the SOPs to ensure 100% input accuracy to enhance straight through processing and issuance to submission ratio.
    • Arrange speedy pick up of medical reports from medical labs and timely transmission of applications, medical reports, requirements via scanning and indexing with 100% accuracy.
    • Collaborate with head office process owners/vendors to facilitate faster issuance.
    • Ensure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards.

    Provide prompt, accurate and courteous Customer Service

    • Ensure 1 st contact resolution at the branch for all internal & external customers’ & track requests through prescribed systems ensuring 100% accuracy and timely closure.
    • Scrutinise claims documentation as per set guidelines and coordination with sales force and claimant for speedy fulfilment of claim requirements.
    • Ensure 100% accurate and timely scrutiny & processing of reinstatement, fund switch, financial payout requests & other customer requests on the same day to avoid Gain/Loss. Customer identity & signature to be verified to establish genuineness of the transaction.
    • Proactively participate in data cleansing exercise for both internal & external customers in respect of Bank details, PAN card Information, contact details & undelivered communications, .

    Contribute to Revenue Generation & conservation at every single opportunity & instance.

    • Encourage NEFT enrolment for internal & external customers
    • Participating in Persistency drive by sharing data with sales force & contacting customers for the allocated data base.
    • Encourage use of self help tools like Go Green, ECS activation, alternate payment options by customers.
    • Enhance contactability of the customers by collecting contact details.
    • Participate in cost savings initiatives.
    • Actively endeavour towards containing Freelook/ Surrender / withdrawal at branches by convincing customers.
    • Actively engage with visiting customers to enhance revenue generation for the business by way of promoting Riders & top up adding to incremental premium on the existing policies for the Co.
    • Intimate & pursue cheque dishonour cases with the respective sales team members / customer both at new business & renewal stage & strive for repayment to conserve the revenue.
    • Identify & report fraudulent claims by providing proof / information to Claims team and get involved with the investigation as much required and sought.
    • Prevent Fraudulent / Fake Policies from issuance by Branches by controlling the document verification and reporting to Compliance & UW
    • Save cost (on controllable expenses) at Branches on Electricity, Stationery, Photocopying, Staff Welfare, Other Miscellaneous Expenses etc

    Execute

    Advisor Licensing process & extend Sales Support

    • First time right application processing for New advisor and license renewal
    • Support BM on Recruitment plan is executed properly and the candidates are nominated for Pre Licensed training
    • Prepare & distribute sales management MIS including data maintenance from Receipt Writer and Sales Portal to the concerned.
    • Coordinating for execution of reward & recognition programs for sales force through MIS & communications to branch sales force as required by the Branch Head.
    • Assist Branch Head to follow up for New Business Application requirements with the sales force of the branch
    • Control Pool laptops for agency managers
    • Managing sales promotion material & activities at the branch level including stock management.
    • Inventory Management of marketing collateral
    • Assist HO in fraud and compliance investigation pertaining to FLS and advisors
    • Assist Branch Head to follow up for New Agent licensing requirements at new business and renewal stage with the sales force of the branch
    • Coordinate FLS coding and FLS tagging with HO
    • Coordinate for advisor / FLS Reward and Recognitions and for domestic & overseas sales conference with HO
    • Contact updation in BSLI online of Advisors and FLS
    • Contactability enhancement at NB stage,post welcome call followed by CRT.
    • Preparation of Various MIS related to BSLI Way and updation of Various Dash Boards.
    • Coordination with various institutes, approved by Training Head, for the training of new Insurance Applicant.
    • Re exam scheduling of failed candidates in coordination with BH/AMs
    • Coordination with RHR for offer letter generation for FLS
    • Arrangement of Various training programmes in Branches coordinating with Training manager and BM/BH.
    • Downloading various process to Sales team during morning huddle (BSLI Way).
    • Ensure timely opening and closing of office premises
    • Job Purpose of Direct Reports

    NA

    • Relationships (If Applicable)

    Internal Frequency Nature

    Zonal & Head Office Operations & Finance, HR, Infra and procurement, Admin , Sales, Legal and Compliance, IT

    Frequency: Regular

    Nature: To coordinate for all branch operational and accounting deliverables.

    External Frequency Nature

    Customers

    Vendors

    Banks

    Advisors

    Frequency: Transaction Based

    Transaction Based / Need based

    Need Based

    Regular

    Nature: To carry out receipting, service customer requests, respond to queries and complaints, convince for retention of business in case of surrender / withdrawal / freelook requests, upsell riders & top ups with visiting customers.

    Ensuring vendor deliver as per the SLA

    Deposits and follow ups on payment.

    Commission Pay Outs, Requirement follow up, process downloads, etc.

    • Organizational Relationships (Separate Annexure to be attached)

    Head HR & Admin

    Chief Mgr – HR

    Perf, Comp & Ben.

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