Overview
CSR – Customer Service Representative Jobs in Indianapolis, IN at Jobsite Supply and Jobsite Formwork
Full Job Description
Jobsite Formwork is an industry leader in the prefabrication of project-specific concrete forming systems. We constantly search for ways to develop new approaches to concrete forming that result in faster, better, and more predictable labor-saving outcomes for our customers in the construction industry.
This key Customer Service role will provide high level administrative support to the division’s select list of customer accounts in a dynamic and collaborative environment. This position will be responsible for executing all CSR responsibilities while maintaining the highest level of confidentiality, integrity, and professionalism always.
Salary range @ $47-50,000 annually based on related experience.
www.jobsiteformwork.com
Essential Responsibilities:
Point of contact for all transactional/COD inquiries, evaluate and qualify said inquiry; including pricing, scheduling, and managing each lease that is approved within matrix parameters in a timely manner.
Point of contact for all HOUSE accounts, evaluate and qualify said account, including pricing, managing lease from start to finish in a precise and timely manner.
Manage all project folders for all House / COD accounts.
Obtain all corresponding paperwork needed for all COD accounts.
Create any necessary proposals for projects.
Order Processing:
Review and distribution of job write up including contact information, billing instructions, job cost details, and engineering instructions to appropriate parties.
System entry of Bill of Material received from engineering.
Distribution of the Bill of Material to Operations.
Set and communicate ship dates with Customers.
Coordinate and confirm required equipment substitutions with Engineering, and Operations.
Issue and expedite orders for all consumable and special-order materials.
Issue and expedite orders for re-rent material as needed and communicate status with Operations.
Manage all backorders for orders to ensure that ship date can be met.
Equipment Shipment:
Finalize shipping schedule with operations and Customer.
Generate final pull tickets & system drawings for Operations.
Select and schedule freight company for delivery of equipment.
Generate Bills of Lading for shipment.
Generate system billing. Confirm all items are accounted for and billed, including freight, engineering, consumables, and special-order items.
Manage all backorders, follow up shipments, and additional orders in the same manner.
Equipment Returns:
Send Return Instructions to customer including primary contact, scheduling process, bundling instructions, and maintenance charges listing.
Send tally sheets by area or by project/including or excluding quantities per customer request.
Select and schedule return trucking.
Notify Operations/Returns Team Leader of incoming return, including re-rent items that need to be segregated.
Receive return information including counts, cleaning, and damage charges, and return photos from Returns leader and:
File return photos per standard.
Notify Customer of any count discrepancies, as well as bundling and cleaning issues to prevent future problems.
Enter return and generate return billing including damage and cleaning charges. Provide appropriate documentation for all damage/cleaning charges.
Project Close-Outs:
Generate final billing and notify customers of all final lost equipment charges.
Ensure that all re-rent for project is …
Title: CSR – Customer Service Representative
Company: Jobsite Supply and Jobsite Formwork
Location: Indianapolis, IN
Category:
