Overview
CSR/Service Dispatcher (Administrative) Jobs in Dearborn Heights, MI at Mechanical Heating and Cooling
Administrative Assistant
Duties and responsibilities include providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field’s concepts, practices, and procedures.
Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Responsibilities:
Answer and direct phone calls
Organize and schedule meetings and appointments
Maintain contact lists
Produce and distribute correspondence memos, letters, faxes, and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office supplies
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Provide information by answering questions and requests
Research and creates presentations
Generate reports
Handle multiple projects
Prepare and monitor invoices
Help with Nursing Schedule, when needed
Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contribute to team effort by accomplishing related results as needed
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Organize travel arrangements for senior managers
Write letters and emails on behalf of other office staff
Book conference calls, rooms, taxis, couriers, hotels etc.
Cover the reception desk when required
Maintain computer and manual filing systems
Handle sensitive information in a confidential manner
Take accurate minutes of meetings
Coordinate office procedures
Reply to email, telephone, or face to face enquiries
Develop and update administrative systems to make them more efficient
Resolve administrative problems
Receive, sort, and distribute the mail
Answer telephone calls and pass them on
Manage staff appointments
Oversee and supervise the work of junior staff
Maintain up-to-date employee holiday records
Coordinate repairs to office equipment
Greet and assist visitors to the office
Photocopy and print out documents on behalf of other colleagues
Other duties as assigned
Requirements:
Proven admin or assistant experience
Knowledge of office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
At least 7 years of experience in the field or in a related area
High school diploma or equivalent; college degree preferred
Administrative Assistant top skills & proficiencies:
Reporting Skills
Administrative Writing Skills
Microsoft Office Skills
Analysis
Professionalism
Problem Solving
Supply Management
Inventory Control
Verbal Communication
Office Administration Procedures
Typing Skills
Attention to Detail
Accuracy
Multitask
Telephone Skills
Teamwork
Discretion and Judgment
PHYSICAL REQUIREMENTS OF ESSENTIAL JOB FUNCTIONS:
Occasionally reaches above shoulder level.
Occasionally works with body bent at waist.
Occasionally works in kneeling position.
Occasionally crawls.
Frequently climbs stairs.
Occasionally climbs ladders.
Occasionally works with arms above waist.
Occasionally works with arm above shoulder height.
Frequently stands.
Title: CSR/Service Dispatcher (Administrative)
Company: Mechanical Heating and Cooling
Location: Dearborn Heights, MI
