Overview
Customer Care Analyst I Jobs in Petaling Jaya, Selangor, Malaysia at Arbex
Title: Customer Care Analyst I
Company: Arbex
Location: Petaling Jaya, Selangor, Malaysia
Job Description
Become part of the team powering household names like Kleenex®, Scott® and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.
Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.
About You
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. You will be managing customer orders, inquiries, claims, and logistics coordination to deliver an exceptional customer experience and ensure seamless order fulfillment. This role partners closely with customers and internal stakeholders to support operational excellence and business growth.
Job responsibilities include:
- Manage customer orders from receipt to delivery, ensuring accuracy and timely processing.
- Serve as the primary contact for customer inquiries, order issues, claims, and returns.
- Coordinate with Sales, Supply Chain, Logistics, and Accounts Receivable teams to resolve issues and support customer needs.
- Monitor and resolve order exceptions, including blocked orders, backorders, shortages, and billing discrepancies.
- Drive continuous improvement initiatives to enhance service levels and operational efficiency.
To succeed in this role, you will need the following competencies, qualifications and experience:
Required Competencies
- Customer Focus – Delivers excellent customer service and builds strong relationships.
- Communication & Collaboration – Effectively engages with customers and cross-functional teams.
- Problem Solving – Identifies issues and implements practical solutions.
- Planning & Execution – Manages priorities and consistently meets deadlines.
- Continuous Improvement – Proactively seeks opportunities to improve processes and performance.
Required Qualifications & Experience
- Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related discipline.
- Minimum 3–5 years of experience in Customer Service, Order Management, Supply Chain, or a similar role.
- Strong communication, analytical, problem-solving, and stakeholder management skills.
- Ability to work independently in a fast-paced environment and manage multiple priorities.
- Experience with SAP, FMCG, or Shared Services environments is an advantage.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.
Flex That Works at ARBEX
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role.
Primary LocationKuala Lumpur Office
Additional Locations
Worker TypeEmployee
Worker Sub-TypeRegular
Time TypeFull time
