Overview
Customer Care – Customer Care Assistant Jobs in Columbia, Maryland, USA at Columbia Association
Position: CUSTOMER CARE – CUSTOMER CARE ASSISTANT
Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.
CUSTOMER CARE ASSISTANT – Part Time
We’re seeking a detail-oriented and proactive Part-Time Customer Care Assistant to support internal operations and projects within our Customer Care team. This behind-the-scenes role is ideal for someone who thrives on organization, data accuracy, and process improvement.
Key Responsibilities:
Support customer care initiatives through administrative and operational tasks
Assist with collections workflows, reporting, and tracking overdue accounts
Compile and analyze customer data to improve internal processes
Maintain organized records and documentation
Track project timelines and ensure timely deliverables
Collaborate with team members to resolve process issues and suggest improvements
Review internal records for quality assurance and compliance
Qualifications:
Strong written communication and documentation skills
Analytical mindset with an interest in data-driven decision-making
Excellent organization and time management abilities
Ability to work independently in a fast-paced environment
Minimum 6 months of experience in admin, operations, or customer support (non-customer facing)
Familiarity with Microsoft Office and project management tools a plus
This is a non-customer-facing role focused on internal support and process optimization.
The pay rate for this position is $19.50/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/ perks and paid leave.
Columbia Association is an equal employment opportunity employer.
We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the
diversity
of our organization.
Over and above non-discrimination, CA’s mission includes engaging our
diverse community
and meeting the evolving needs of a
dynamic
and
inclusive
community. That’s why we welcome folks of
diverse
or marginalized backgrounds and abilities to apply to become part of the CA team. #J-18808-Ljbffr
Title: Customer Care – Customer Care Assistant
Company: Columbia Association
Location: Columbia, Maryland, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator), Business (Office Administrator/ Coordinator)
