Overview
Customer Care/Help Desk Advisor Jobs in UK at Fawkes & Reece London
Position: Customer Care/Help Desk Advisor (Permanent)
Helpdesk Advisor
We are currently recruiting for a
Customer Care
Advisor to join our fabulous team on a full time, permanent basis.
We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing.
Duties:
Delivering great customer service to our clients and contractors
Building outstanding working relationships with our clients, contractors, and other functions within the business
Managing emails and phone calls
Dealing with enquiries from clients and contractors
Supporting clients and contractors with any queries
Assigning jobs to contractors within an agreed time frame
Chasing up jobs that have not been accepted/attended to
Managing and updating business-critical issues daily
Updating systems to ensure complete transparency
Ensuring that maintenance work is processed in a timely manner
Communicating with contractors daily, to minimise overdue work
Challenging
unnecessary callouts and response times
Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
Operating and being measured against business KPIs
Demonstrating
professionalism
at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply!
To be successful you’ll need to be:
Tenacious and results orientated
IT literate
Confident, efficient, and reassuring on the phone
Great at prioritising and
multi-tasking
Friendly and professional / Looking for ways we can do things better
Ambitious and keen to progress
Facilities Management Experience
Monday to Friday
8am till 5pm
ASAP start
£25,000 P/A
Working from home
– 2 days a week (this is being changed in April to 1 day a week – most likely Fridays)
APPLY NOW
IF YOU THINK YOU ARE THE RIGHT ONE FOR THE ROLE
Title: Customer Care/Help Desk Advisor
Company: Fawkes & Reece London
Location: UK
Category: Customer Service/HelpDesk, Administrative/Clerical
