Overview
Customer Experience Administrator, NA Jobs in Denver, CO at Vantage Data Centers
Full Job Description
À PROPOS DE VANTAGE DATA CENTERS
Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun.
Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Présente dans six marchés en Amérique du Nord et six en Europe, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d’efficacité et de durabilité ainsi que des environnements flexibles qui peuvent évoluer aussi vite que le marché l’exige. Vantage connaît une croissance exponentielle grâce à ses installations nouvelles jumelées à ses acquisitions à travers l’Amérique du Nord et l’Europe.
CUSTOMER EXPERIENCE DEPARTMENT
Vantage Operations is responsible for the overall health and well-being of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules across all our properties. We build and maintain strong customer relationships through transparency of performance related metrics which prove our performance and inform our maintenance approaches.
As a part of the Vantage Operations team, the Customer Experience department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer electricity bills based on consumption; and generating regulate reports, analytical insights and forecasting for Operations and the Executive Leadership team. The Customer Experience department works closely with all Vantage departments to ensure customer success throughout construction and delivery.
POSITION OVERVIEW
Vantage Data Centers is seeking an ambitious, self-sufficient, detail-oriented, and resourceful Customer Experience Administrator to support our Technical Account Managers within the Customer Experience team. In this role, you will act as a key administrative support point for both the CE team and Vantage Customers, ensuring administrative and operational needs are met efficiently. You will also serve as a liaison across various departments to support customer requests and improve customer satisfaction as a member/representative of the CE team.
The daily responsibilities of this role include managing customer requests and documentation, scheduling/ coordinating meetings, and supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits. A successful candidate will work closely with the TAMs; coordinating with Sales, Real Estate, Operations, and various other teams, to ensure excellent customer service. This role provides an excellent opportunity for someone looking to master the intricacies of Data Center Customer Experience with opportunities for advancement within the team.
ESSENTIAL JOB FUNCTIONS
Serve as the primary administrative support for the Customer Experience team, facilitating efficient operations and communication.
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Title: Customer Experience Administrator, NA
Company: Vantage Data Centers
Location: Denver, CO
Category:
