Overview
Customer Experience Specialist Jobs in Jakarta, Indonesia at Gotrade (YC S19)
Title: Customer Experience Specialist
Company: Gotrade (YC S19)
Location: Jakarta, Indonesia
💬 Customer Experience (CX) Specialist – A Perfect Role for Fresh Graduates Passionate About Investing 🚀
Are you a fresh graduate who’s passionate about trading, investing, and helping others learn?
We’re looking for someone curious, hardworking, and eager to grow — someone who wants to turn their interest in finance into a career in one of Indonesia’s most exciting fintech companies.
A LITTLE ABOUT US 🤔
At Gotrade, we are on a mission to make the most amazing product experience for traders and investors in Indonesia.
We believe that every user interaction — every question answered, every issue resolved — is an opportunity to build trust and confidence in investing. That’s why our Customer Experience (CX) team plays such an important role: helping users feel supported, informed, and valued every step of the way.
You’ll be joining a dynamic, curious, and supportive team that values collaboration, learning, and ownership. If you’re excited about financial markets and love helping others, this is where you can turn your passion into impact.
ABOUT THE ROLE 🎯
We are looking for a Customer Experience (CX) Specialist to support our fast-growing stock brokerage business in Indonesia. You will be on the frontlines—helping users via chat and email, guiding them through onboarding and account setup, and ensuring they feel confident using our platform.
This role is ideal for someone who is organized, curious, and eager to learn. You will be trained in our systems and supported by experienced team members as you grow from following instructions (L1) to executing independently (L2).
This is a great opportunity for someone who wants to learn the inner workings of fintech, trading operations, and customer success — while building a career in a fast-growing company.
📍 Location: Jakarta, Indonesia (Full-time, Remote Shift)
💼 Key Responsibilities
📨 Customer Support
- Respond to basic customer questions via email and chat.
- Escalate technical or sensitive cases to senior team members.
- Use helpdesk tools (like Intercom or Zendesk) to manage tickets.
- Explain Gotrade’s platform and features clearly to users.
📊 Stock Operations Support
- Review trade and transaction logs for accuracy.
- Monitor account activity and flag unusual behaviors.
- Assist with dividend and corporate action inquiries using templates.
✅ KYC & Onboarding
- Review KYC documents for completeness using internal checklists.
- Guide new users through onboarding and verification steps.
- Update customer records accurately in the CRM.
🤝 Team Support
- Collaborate with Product and Marketing teams to share customer insights.
- Join team reviews to discuss pain points and user feedback.
- Support other departments when customer perspectives are needed.
🔍 Ideal Candidate Profile
- Fresh graduate or early-career professional (0–2 years of experience).
- Strong interest in trading, investing, and financial markets.
- Excellent written English and professional communication skills.
- Detail-oriented with strong follow-through and curiosity to learn.
- Familiarity with CRM or helpdesk tools (Intercom) is a plus.
- Comfortable working in a fast-paced, high-growth environment.
- Empathetic, proactive, and eager to take initiative.
💪 Requirements
- Based in Indonesia and legally eligible to work.
- Strong written and spoken English; Bahasa Indonesia fluency a plus.
- Passionate about user experience and financial education.
WHY YOU SHOULD JOIN US 🚀
✔ Open to Fresh Graduates – Start your career in fintech and grow with mentorship.
✔ Supportive Team Culture – Learn from experienced professionals who care about your growth.
✔ Meaningful Impact – Help thousands of users feel confident in their investing journey.
If you’re passionate about finance, love solving problems, and want to grow in a fast-moving environment — this is your opportunity. 🌏
👉 Apply now and start your journey with Gotrade.
