Customer Integration and Data Management Specialist (Remote) Jobs in Texas at AmerisourceBergen
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
PRIMARY DUTIES & RESPONSIBILITIES:
Responsible for account setup and ongoing maintenance activity for Cencora customers.
Responsible for managing product access and eligibility for Cencora customers.
Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSMP, and corporate departments.
Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device.
Assists with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, customer eligibility, and price stickers.
Responsible for following approval process for business-critical fields such as COGs.
Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc.
Ensures data integrity of customer setup, pricing, contract information
Implements and runs the audit processes for customer profile information; generates and analyzes reports for all key customer fields such as substitution programs, pricing fields, chain id, owner id, business types and parent/child relationship.
Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems.
Creates and produces reconciliation and auditing report.
Utilizes CRM system to track maintenance and new account requests.
Other duties and responsibilities as assigned
What your background should look like
MINIMUM SKILLS, KNOWLEDGE & ABILITYREQUIREMENTS:
Strong interpersonal skills, organizational skills and attention to detail.
Ability to communicate effectively both orally and in writing.
Good analytical skills.
Working knowledge of standard Microsoft productivity tools
Demonstrated history of operating in a professional manner with customers or other associates.
Excellent analytical skills relative to data analysis and data auditing
Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and follow up
Demonstrated ability to work independently
Preferred knowledge of drug distribution industry or the Cencora organization.
Experience using ERP Systems and Salesforce or other CRM systems
EXPERIENCE & EDUCATIONREQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or equivalent work experience.
Normally requires a minimum of three (3) years related and progressively responsible experience; minimum two (2) years exper…
Title: Customer Integration and Data Management Specialist (Remote)