Overview
Customer Operations Specialist Jobs in Plano, Texas, USA at Delta Electronics Americas
Direct message the job poster from Delta Electronics Americas
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change.
Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents.
ROLE/JOB SUMMARY:
This role is part of a cross-functional team applying policies and procedures to perform responsibilities and resolve a variety of issues exercising high-level judgement and critical thinking to determine the appropriate action. Requires a self-managed professional who is able to comprehend and utilize information quickly in a challenging, fast paced environment.
MAIN RESPONSIBILITIES AND TASKS:
Customer Support and Planning
Daily detailed management of ESS/PCS Accounts
Ordering processing
Process NDA
Create new customer in BPM system
Create Purchase Reqs in MRO system
Prepare Quotations for customers
New part number set up
Attend Customer conference calls
Sample/loaner requests
Weekly review of Customer Shipments
Utilizes advanced Excel functions: charts, pivot tables, V-lookup
Oversee proper close of sales orders and purchase orders
Customer project management
Liaison to all departments to ensure customer commitments are met for specific projects as assigned
Management of customer portals
Provide operational updates to customer contacts via email, phone and scheduled meetings
Planning
High level material stock interpretation for order planning and updates
Communicate with various factory personnel regarding shipment updates
Coordinate with DAL/DEUS to schedule shipments and provide a ship commitment
Apply judgement coordinating the drop shipment process with the factory to ensure seamless and on-time customer delivery
Finance
Assist accounting receivable and payment processing teams in resolving outstanding invoice issues
Obtain necessary documentation from logistics teams to satisfy audit requests
Initiate Credit Memos
Process customer Credit applications
Education: One of the following
Required:
Associates degree in Business or related discipline – Minimum
Work experience demonstrating a high level of competence
Job Experience: Required:
Five years of previous customer service experience or business operations required.
Required:
Demonstrated proficiency with computer software to include MS Office (Word and Excel), e-mail and ERP systems. SAP experience a plus.
Excellent typing/data entry skills and high attention to detail is required.
Effective communication skills, both oral and written, are required.
Demonstrated ability to resolve issues with customers is required.
Effective time management and organizational skills required.
Seniority level
Associate
Employment type
Full-time
Job function
Quality Assurance, Product Management, and Administrative
Industries
Administrative and Support Services
#J-18808-Ljbffr
Title: Customer Operations Specialist
Company: Delta Electronics Americas
Location: Plano, Texas, USA
Category: Business, Administrative/Clerical
