Overview
Customer Resolution Officer Jobs in Northfleet, England, UK at The Oyster Partnership
At this close-knit housing association, you’ll be part of a team that truly cares – not just about the homes they manage, but the people who live in them. With around 560 properties, they offer a personal, community-focused approach that sets them apart.
Make sure to apply with all the requested information, as laid out in the job overview below.
This is a place where you’re more than just a number – you’re part of the family. Expect a supportive working environment, a strong
sense of purpose
, and great benefits to match.
As the first point of contact for residents, you’ll play a vital role in delivering a responsive and caring service.
Your day-to-day will include:
* Handling calls and emails from residents, resolving queries across maintenance, tenancy, ASB, compliance, and rent payments.
* Logging repairs, updates, and conversations using CRM systems
* Booking appointments for inspections and repairs
* Liaising with contractors to follow up on outstanding jobs, checking completion notes and photographs, and ensuring high standards are met.
* Supporting the management of Damp and Mould cases, including triaging, updating records, and assisting with complex cases.
* Conducting satisfaction surveys to gather feedback and help improve services.
* Providing direct admin and coordination support to the Housing, Repairs, and Estate Services teams.
The ideal candidate:
* You will be organised, self-motivated, and passionate about delivering great customer service.
* You’ll have a keen eye for detail, be a quick learner, and feel confident using your initiative to solve problems and make decisions.
*
Strong communication skills
are a must
* Good IT skills including experience with CRM systems and writing letters or formal correspondence would be a real bonus.
Please note this is an office based role therefore you will ideally live locally or be willing to travel. For any further information please contact Colby Robinson
Title: Customer Resolution Officer
Company: The Oyster Partnership
Location: Northfleet, England, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant), Customer Service/HelpDesk (Office Administrator/ Coordinator, Customer Service Rep, Admin Assistant)
