Overview
Customer Response Receptionist Jobs in Goshen, IN at Iron Baluster Llc
Full Job Description
Position Requirements & Responsibilities:(These requirements are in addition to any and all Viewrail employment requirements and policies.)
Job Summary:The Customer Response Receptionist is responsible for greeting guests as they enter the Viewrail HQ, getting them signed in and aligned with whoever they are here to see, and creating a positive first impression of Viewrail as a whole Secondary to that are the duties of answering our customer’s incoming correspondence, mainly phone calls, in a timely manner and then getting them aligned with the proper internal processes. This role is crucial to creating a welcoming and positive experience for all guests from the first interaction. This is an hourly position that is performed full-time in the office at the Viewrail Headquarters.
Responsibilities:
Initiate the first line of customer excellence in an ultra-responsive timeframe
Greet guests as they enter Viewrail HQ in a friendly and timely manner
Help guests sign in and connect then with the appropriate individuals
Offer refreshments to guests while they wait for their appointment
Assist in building upkeep. Making sure our HQ is presented professionally throughout the day
Coordinate incoming phone traffic properly within the organization
Properly determine the customer’s needs by asking key questions and using appropriate and available resources
Order Status Updates
Proactive/Outbound calling
Additional duties as needed and assigned
Required Skills:
Highly organized & excellent time management skills
Ability to use active listening and critical thinking to assess the customer needs by either providing them the appropriate resource or set them on a path for excellence in a timely manner
Being able to self-start and self-motivate when there is no one available to provide instruction.
Strong work ethic and attention to detail
Excellent communication skills; listening, comprehension, and empathy
Desired Skills:
Strong bias for customer satisfaction
Experienced reception skills
Ability to manage switching quickly between multiple tasks
Title: Customer Response Receptionist
Company: Iron Baluster Llc
Location: Goshen, IN
Category:
