Overview
Customer satisfaction representative Jobs in Calgary, Alberta, Canada at Government of Canada
Overview Languages
English
Education
Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks
Address customers’ complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Maintain and manage digital database
Perform reception and clerical duties
Experience and specialization Computer and technology knowledge
Internet
MS Outlook
MS Windows
Additional information Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Repetitive tasks
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Ability to multitask
Quick learner
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Financial benefits
Life insurance
Long term benefits
Long-term care insurance
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Title: Customer satisfaction representative
Company: Government of Canada
Location: Calgary, Alberta, Canada
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Admin Assistant, Office Administrator/ Coordinator), Administrative/Clerical (Admin Assistant, Office Administrator/ Coordinator)
