Overview
Customer Service Admin & Planner with English (Bucharest) Jobs in Bucharest, Romania at Randstad Romania
Title: Customer Service Admin & Planner with English (Bucharest)
Company: Randstad Romania
Location: Bucharest, Romania
We are looking for an organized and results-oriented person who can provide both administrative support and efficient planning of service activities, directly contributing to an excellent customer experience.︌︅︆︆︅︃️︆︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
Candidate profile:
- Experience in a similar role: Customer Support/ planning / ticketing systems – 1/3 years (ENTRY LEVEL POSITION);
- Very good organizational, planning and prioritization skills;
- Ability to manage multiple tasks simultaneously;
- Structured, rigorous and detail-oriented person;
- Team player, oriented towards collaboration and information exchange;
- Excellent communication skills and customer orientation;
- Good knowledge of SAP and/or Salesforce – advantage;
- Language: English – Advanced Level – C1;
- Must have: Bachelor's degree
1. Customer Service Admin (English)
- Requirements: 1 year of experience in Customer Support/back office/ticketing systems
- The TCS Admin role focuses on administrative and back-office operations, providing essential operational support to the technical department.
- Managing service requests via email and Salesforce.
- Creating orders and notifications in SAP.
- Processing DMRs (Debit Memo Requests) and updating master data.
- Managing documentation for technicians and third-party partners.
2. Customer Service Planner (English)
- Requirements: 3+ years of experience in Customer Support/ticketing systems
- Planner role involves the end-to-end coordination of technical service activities.
- Your mission is to ensure efficient scheduling that directly contributes to an excellent customer experience.
- Creating service orders in SAP.
- Planning and scheduling field interventions in Salesforce.
- Allocating technicians and communicating with local teams and internal partners.
- Managing multiple tasks simultaneously with high attention to detail.
Working program
- Office Location: Bucharest
- Work Model: Hybrid (2 days remote + 3 days in-office)
- Schedule: 09:00 AM – 18:00 (break included)
- Hybrid Setup: Remote work available from day one (Mondays and Fridays from home)
Benefits
- Salary: Competitive, based on experience and skills
- Meal Vouchers
- Holiday Allowance
- Christmas & Easter Bonuses
- Annual Performance Bonus (Target-based)
- Life Insurance
- Private Medical Care
