Overview
Customer Service Administrative Assistant Jobs in Lincoln, NE at D&D Refuse Inc.
The Office Services Coordinator is a part of the Madison Offices Services team and acts as a liaison and a right hand to the Madison Office Services Manager. This individual is a proactive team player with a can-do attitude who thrives on variety and enjoys being a jack of all trades. Responsibilities include supporting our Madison office’s front desk, assisting with conference room management, office event coordination, providing support for departmental needs, and handling a wide range of miscellaneous tasks and projects. This position requires flexibility, adaptability, and a commitment to team and client success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet and welcome all guests with a warm, friendly, and professional demeanor
Escort visitors to designated conference rooms and promptly notify respective attorneys or staff
Answer incoming calls professionally and route them accordingly
Provide callers with relevant information such as Firm address, office directions, parking instructions, website and other information related to all firm locations
Schedule conference rooms for client and internal meetings using scheduling software proficiently
Collaborate with internal and external clients, vendors, and internal departments (e.g., Office Services, Help Desk) to ensure all meeting/event requirements and expectations are met
Maintain a welcoming and professional atmosphere to ensure all visitors and clients feel comfortable and attended to
Ensure meeting/event setups meet client expectations, including room layout and required amenities
Anticipate clients’ needs and proactively seek and suggest enhancements to improve their experience
Serve as the primary point of contact for clients during meetings/events, checking in as needed
Manage the maintenance and cleanliness of all client-facing areas and meeting spaces, ensuring spaces are client-ready when not in use
Communicate effectively with team members and Office Services to ensure all client needs and pending items are addressed in a timely manner
Place food orders with vendors, maintain compliance with meeting/event budgets, and follow proper expense processes as necessary
Monitor and restock conference room supplies as needed
Assist with meal/beverage setup for meetings as required
Arrange for video conferencing and other technology needs
Provide copying and scanning support for meetings or staff requests
Create and distribute the Daily Report to the office via e-mail
Accept and direct incoming deliveries, validate client parking tickets, and maintain associated visitor logs
Provide copying and scanning support to LEA’s, paralegals, and other staff
Assist the Office Manager with client events as necessary
Assist with departmental projects and tasks, as well as support the needs of LEAs with overflow work as required
Continuously develop and maintain technical skills to adapt to evolving technology and support firm initiatives; remain flexible and available to assist with tasks and projects as needed
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Strong customer service and interpersonal skills
Excellent attention to detail; organized, and great at multi-tasking
Proficient knowledge of Microsoft Office suite, including Outlook, Word, Excel
Ability to communicate effectively with a wide range of individuals
Team player willing to assist others when needed
Ability to work overtime and after business hours on occasion
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
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Title: Customer Service Administrative Assistant
Company: D&D Refuse Inc.
Location: Lincoln, NE
