Overview
Customer Service Administrator Jobs in Chaom Chau, Phnom Penh, Cambodia at UMG Cambodia
Title: Customer Service Administrator
Company: UMG Cambodia
Location: Chaom Chau, Phnom Penh, Cambodia
Company Description
United Mercury Group (UMG) is a rapidly growing provider of heavy equipment solutions in Cambodia. With a deep understanding of customer needs and strategic management, UMG has continued to expand and thrive even during challenging times. The company offers extensive coverage across Cambodia and is dedicated to meeting the diverse needs of its clients. UMG prides itself on its ability to deliver high-quality solutions and exceptional service while driving sustainable growth.
Role Description
This is a full-time, on-site role for a After Sales Administrator, based in Chaom Chau. The primary responsibilities include maintaining customer satisfaction through consistent and proactive communication, resolving inquiries, providing comprehensive support, and ensuring a positive customer experience. The Customer Service Administrator will play a key role in helping customers navigate solutions and maintaining high service standards.
Qualifications
- Handle customer inquiries, and provide after-sales service support
- Strong skills in Customer Satisfaction, Customer Support, and Customer Service
- Experience in enhancing Customer Experience and ensuring high-quality service delivery
- Excellent verbal and written Communication skills for effective interaction with customers and internal teams
- Ability to manage multiple tasks while prioritizing customer needs with professionalism
- Proficiency in problem-solving and conflict resolution
- Basic computer skills
- Prior experience in a customer-facing role is an advantage
