Overview
Customer service agent Jobs in Toronto, Ontario, Canada at El Cheapo Movers Ltd
Work Term:
Casual
Work Language:
English
Hours:
4 to 50 hours per week
Education:
College/CEGEP
Experience:
3 years to less than 5 years
or equivalent experience
Work setting
Urban area
Transportation company
Sales
Dispatching
Office
Tasks
Supervise staff
Answer written and oral inquiries
Address customers’ complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive payments
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients’ inquiries and provide information
Type and proofread correspondence, forms and other documents
Store, update and retrieve financial data
Sort, process and verify applications, receipts and other documents
Send and receive messages
Provide general information to clients and the public
Perform basic bookkeeping tasks
Organize and schedule office work
Locate and remove files requested
Work with minimal supervision
Receive and forward telephone or electronic enquiries
Work on reports from manual or electronic files, inventories and databases
Process incoming and outgoing mail manually or electronically
Prepare invoices and bank deposits
Photocopy and collate documents for distribution, mailing and filing
Perform data entry
Provide customer service
Prepare and monitor contracts and budgets
Computer and technology knowledge
Database software
Internet
MS Excel
MS Outlook
MS Word
Quick Books
Google Drive
Electronic mail
Type of experience
Call centre
Area of work experience
Community service organization
Invoices
Correspondence
Contracts
Type of industry experience
Automobile and Trucking industry
Area of specialization
Payroll services
Forms and records
Security and safety
Criminal record check
Driver’s validity licence check
Driving record check (abstract)
Reference required
Transportation/travel information
Valid driver’s licence
Public transportation is available
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Repetitive tasks
Sitting
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner
Accurate
Adaptability
Collaborative
Energetic
Positive attitude
Time management
Resourcefulness
Screening questions
Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Health benefits
Health care plan
Other benefits
Free parking available
Title: Customer service agent
Company: El Cheapo Movers Ltd
Location: Toronto, Ontario, Canada
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant, Clerical)
