Overview
Customer Service and Operation Support Staff Jobs in Jakarta Metropolitan Area at Fore Coffee
Title: Customer Service and Operation Support Staff
Company: Fore Coffee
Location: Jakarta Metropolitan Area
- Handle customer inquiries and complaints through live chat, phone calls, email, and social media (omnichannel).
- Respond to customer service issues in a timely and professional manner.
- Promptly address and resolve customer complaints with efficiency and professionalism.
- Ensure user satisfaction by providing effective feedback and solutions.
- Follow up and collaborate with cross-functional teams (operations, marketing, IT, and finance) to optimize and elevate customer support processes.
- Ensure that all customer interactions are documented properly for future reference and analysis.
- Report any issues, complaints, or system limitations to the direct supervisor.
- Carefully follow instructions and pre-established guidelines to perform assigned tasks.
