Overview
Customer Service assistant Jobs in Weston-super-Mare, England, UK at Smurfit Kappa
Join Our Team
at Smurfit Westrock!
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to
sustainability
,
employee well-being
, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering
exceptional service
to our customers. We support our team members to reach their full potential in an
inclusive
environment that values
diversity
.
The Role
Are you an organised, self-motivated individual with an eye for detail? Are you looking for a role in Customer Service?
Smurfit Westrock Weston-super-Mare has a vacancy for a Customer Service Administrative Assistant to work in the Customer Service Team, offering support to our Customer Accounts Managers and our New Product Development team.
The role is primarily focused on order processing and system reporting to provide operational support for Customer Service. You will ideally have previous experience using computer systems, and within a customer facing environment.
Whilst we are primarily looking to fill a Full-time role, Part time hours would be considered for the right candidate.
The main responsibilities of this role include:
Processing orders, amendments and cancellations efficiently and effectively
Gain a full understanding of customer order requirements
Managing customer expectations, communicating through Customer Service
Provide administrative support to the Customer Service Team
Provide administrative support to the New Product Development Team
Cover Office Reception during holiday periods
Work as part of the Customer Service Team to achieve business targets and key performance indicators
The successful candidate will have:
Previous Customer Service experience is desirable, but not essential.
Good working knowledge of Excel, and other Microsoft packages
Good
communication skills
and ability to work in a
collaborative
way
Evidence of demonstrating a proactive ‘can do’ attitude.
Self-motivation, enjoying a high-paced environment
Excellent time management and personal organisation skills with a flexible approach
What We Offer
Competitive salary
& benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing
training and development
opportunities
24/7 confidential support for you and your family
Flexible working
options and
family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
Ready to make an impact?
Apply today
and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job
Title: Customer Service assistant
Company: Smurfit Kappa
Location: Weston-super-Mare, England, UK
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Bilingual), Administrative/Clerical (Office Administrator/ Coordinator)
