Overview
Customer Service Associate/Front Desk-Casual Call Jobs in Appleton – Wisconsin – USA at Outagamie County, WI
salary:
$20.73 hourly
location :
appleton, wi
job type:
casual call non-benefit eligible
job number:
2402892
department:
airport fbo
opening date:
03/21/2024
typical work hours/shift::
must work a minimum of 12 hours per week. Weekdays between 2pm-10pm and weekends between 5am-9pm
core values
invested in serving
devoted to positively impacting our communities
better together
inspire unity by promoting
collaboration
, trust and
respect
create progress
encourage growth through
innovation
to advance and succeed
support through
compassion
prioritize one another through
communication
,
inclusion
and transparency to bolster our community
position purpose
reporting to the airport operations supervisor, the office assistant performs general administration support functions, customer service support including tasks related to aircraft fbo operations and receptionist duties.
key responsibilities
the following duties are normal for this position. These are not to be construed as exclusive or all-
inclusive
. Other duties may be required and assigned.
performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies.
serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
records minutes at airport meetings.
assist airport marketing manager and operations supervisors with managing and corresponding using social media outlets.
coordinates and assist airport administration/fbo correspondence with tenants, users, and general public.
initiates, updates and maintains department files and records, airport/fbo statistical data and surveys.
assists in planning and organizing events ie. Service announcements, ground- breakings, meetings, trade shows and promotions.
assists with special events for airport and fbo initiatives
conducts customer surveys for airport and fbo initiatives
maintain master database for all contacts for use by administration and fbo tenants.
maintains regular and predictable attendance, works overtime/extra hours as required.
performs other duties as assigned.
education/certifications/experience requirements
high school graduate or g.e.d and valid wisconsin driver’s license
or, any equivalent combination ofeducationand experience which provide the necessary knowledge, skills, and abilities
required or preferred skills
knowledge of and demonstrated ability to conform to goals, policies, and procedures of the department as well as the outagamie county work rules and terms of employment.
tsa background security checks and other testing as required
ability to organize work.
must be comfortable working early morning, day, and nights and in all-weather conditions
ability to work without direct management supervision
knowledge of airport and department goals, policies and procedures.
knowledge of and demonstrated skill…
Title: Customer Service Associate/Front Desk-Casual Call
Company: Outagamie County, WI
Location: Appleton – Wisconsin – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
