Overview
CUSTOMER SERVICE/DATA ENTRY Jobs in Salem, OR at Resource Connections Of Oregon
Location: Knox County
Last Day to Apply: Apr 8 , 2024
Business Unit: Non-Exempt Office/Admin Suppt
Job Family: Children’s Services
Job Opening ID: 56600
Job Information
Opening Date/Time
04/02/2024 12:00AM Central Time
Closing Date/Time
04/08/2024 11:59PM Central Time
Salary (Monthly)
$3,150.00
Salary (Annually)
$37,800.00
Job Type
Full-Time
City, State Location
Knoxville, TN
Department
Children’s Services
State of Tennessee Job Information
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF CHILDREN’S SERVICES, ADMINISTRATION DIVISION,
This is a legal admin secretary for DCS’ the General Counsel Office.
Qualifications
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time secretarial or office clerical work.
OR
Qualifying full-time secretarial or office clerical experience may be substituted for the required education on a year-for-year basis; additional qualifying education at an accredited college, business school or technical institute in secretarial science may be substituted for the required experience on a year-for-year basis to a maximum of two years.
Necessary Special Qualifications: Applicants for this class may be required to:
Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Summary
Summary: Under general supervision, is responsible for secretarial work of average difficulty; and performs related work as required.
Distinguishing Features: This is the highest class in the general secretary sub-series. An employee in this class applies secretarial science techniques to assist an executive in the management of time and in the handling of administrative detail so the executive may be more effective and efficient in action. This class differs from Secretary in that an incumbent of the latter performs work of less scope and complexity and has less responsibility for records and reports. This class differs from those in the Executive Secretary sub-series in that incumbents of the latter have greater responsibility in areas of interpretation and enforcement of secretarial procedures, personal contacts, application of the theory and practice of secretarial science at an advanced level, and performance work of greater scope and complexity.
Responsibilities
Interacting With Computers:
Creates and maintains documents, presentations, and spreadsheets using current software.
Communicating with Supervisors, Peers, or Subordinates:
Answers questions to provide assistance and direction regarding policies, procedures, and agency information.
Provides polite and effective customer service for all individual contacts.
Documenting/Recording Information:
Types a variety of material of narrative, tabular, statistical and other nature including correspondence, memoranda, abstracts, articles, business, case, legal, medical, and other items.
Scheduling Work and Activities:
Organizes and coordinates meetings for outside vendors and division staff.
Getting Information:
Prepares files for view by the public.
Gathers materials necessary for meetings, interviews, and presentations.
Contacts outside agencies for reference data to ensure accuracy of settlements.
Retrieves information from files, internet, and databases regarding personnel, payroll, invoices, accounts receivable, etc.
Researches past purchase orders, contracts, and other items as requested.
Contacts vendors for price quotes.
Processing Information:
Performs a variety of routine clerical functions such as compiling/assembling information for dissemination.
Updating and Using Relevant Knowledge:
Completes necessary training to remain current on computer software used during daily job duties.
Establishing and Maintaining Interpersonal Relationships:
Maintains relationships with internal and external business partners and the general public.
Administrative Activities:
Creates documents and e-mails for internal and external communications from copy, rough draft, marginal notes, or verbal instruction.
Prepares tabulations and performs a variety of figures including timesheets, mileage, etc.
Performs a variety of routine clerical functions.
Maintains appointment calendars for office staff.
Performs record keeping duties including archiving files of various media.
Makes travel arrangements for office staff.
Proofreads documents to ensure accuracy of content.
Distributes work to units and maintains files for executive or supervisor.
Reserves conference rooms for staff meetings and trainings.
Processes payment transactions to or from customers.
Moves and lifts boxes, files, and equipment as needed.
Files documents and items in both paper and electronic formats according to office preference.
Submits training requests for office staff.
Performs a variety of other duties to ensure efficient use of time for office staff.
Maintains contact lists for both the agency and outside contacts.
Opening, sorting, sending, and distributing mail.
Organizes and maintains stock/file room.
Monitor Processes, Materials, or Surroundings:
Audits employee timesheets to ensure accuracy and completeness.
Monitors reports and databases to ensure deadlines and policies are met.
Monitors employee requisition lists for hiring process including correspondences for interviews.
Audits business relevant documents for accuracy and completeness.
Monitors the creation of official forms for submission to the forms committee.
Tracks payments and correspondence to monitor completeness of the process.
Monitors outstanding purchasing and requisition orders throughout the entire process.
Monitors inventory levels of standard office supplies to ensure adequate stock for office functionality.
Monitors office equipment to ensure proper working condition.
Scans documents to minimize the need for hard copy storage.
Communicating with Persons Outside Organization:
Answers questions to provide assistance and direction regarding procedures and to provide information by telephone.
Screens and directs calls and visitors to proper services.
Communicates by telephone, e-mail, or personal contact.
Provides polite and effective customer service to all individuals that contact the agency.
Notifies technicians if office equipment is not functional.
Inspecting Equipment, Structures, or Material:
Inspects office equipment to ensure proper working condition.
Competencies
Competencies:
Dealing with Ambiguity
Functional/Technical Competency
Intellectual Horsepower
Organizing
Priority Setting
Time Management
Action Oriented
Written Communication
Comfort Around Higher Management
Customer Focus
Knowledge:
Basic computer software and security knowledge
Clerical
Customer and personal service
Knowledge of grammar
Knowledge of mathematics
Skills:
Active learning
Active listening
Basic skill of speaking
Reading comprehension
Service orientation
Time management
Writing
Abilities:
Adaptability
Oral comprehension
Oral expression
Speech recognition
Written comprehension
Written expression
Tools & Equipment
Audio Visual Equipment
Automatic and manual filing systems
Binding machine
Calculators
Conference Call Equipment
Copiers
Electric and Manual Hole Punchers
Electric and manual staplers
Fax Machine
Intercommunications system
Laminating machines
Overhead projectors
Paper Shredders
Pencil sharpeners
Personal Computer
Printer
Postage Meter
Scanning Devices
Tape Recorders
Telephones/cell phones
Time, date, and serial number stamping machines
Transcription equipment
Two-way radios
Typewriters
Video Conference Equipment
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
A valid driver’s license
For the past five years, the candidate’s driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver’s License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
Title: CUSTOMER SERVICE/DATA ENTRY
Company: Resource Connections Of Oregon
Location: Salem, OR
