Overview
Customer Service Leader Jobs in Nashville – Tennessee – USA at Talent Launch – Alliance Industrial
Job Description
Job Description
Remarketing Specialist
The Remarketing Specialist oversees remarketing cases through portal, managing approximately 400-500+ cases or hers and documents appropriate, detailed, and accurate information in portal to manage the remarketing process to completion.
Communicate by phone and electronically with lenders, vendors, client representatives and other individuals in a timely and thorough manner.
Monitors case updates ensuring the auction agent is working each case to specified guidelines in a timely manner; review invoices to be certain that vendors are complying within the terms of their agreement with the company and the client.
Identify when cases need to be assigned to other stages of remarketing and continue monitoring and documenting through each stage.
Monitor any overdue cases and assure cases are kept current including notifying the appropriate source when an update is needed.
Provide excellent client service to lenders seeking to remarket unpaid assets by acting as the liaison between the lender and auction agents.
Other duties, as assigned.
Job Requirements
HS Diploma is required;
Associate’s or Bachelor’s degree from an accredited college or university is preferred.
3 years’ administrative experience.
Strong interpersonal, written, and verbalcommunication skills, along with a professional demeanor and presentation.
Must be comfortable working in afast-pacedanddynamic environmentand possess strong analytical, administrative, organizational, and time management skills.
Ability to prioritize and manage multiple tasks to completion.
Must be proficient in the use of office equipment along with intermediate MS Office Suite skills (Word, Outlook, Excel, and PowerPoint).
Knowledge of state and federal rules and regulations pertaining to the Consumer Financial Protection Bureau (CFPB), Fair Debt Collections Practices Act (FDCPA), and the Gramm-Leach – Bliley Act (GLBA) is preferred.
This is a full-time, in-person/in-office position. The position is sedentary and requires sitting for long periods of time while working on a computer or using other office equipment. The employee must occasionally lift or move items up to 30+ pounds.
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Title: Customer Service Leader
Company: Talent Launch – Alliance Industrial
Location: Nashville – Tennessee – USA
Category: Administrative/Clerical
