Overview
Customer Service Manager Jobs in Port Moresby, National Capital District, Papua New Guinea at The HEINEKEN Company
Title: Customer Service Manager
Company: The HEINEKEN Company
Location: Port Moresby, National Capital District, Papua New Guinea
Position Vacant: Customer Service Manager
Function: Logistics Department
Location: Port Moresby
Join SP Brewery and lead the Customer Service function in driving customer satisfaction, service excellence, and continuous improvement across our end-to-end Order-to-Cash process. Report to the Head of Logistics & Customer Service
Main Duties will include:
- Lead the Customer Service function to deliver safe, efficient, and customer-centric execution of the End-to-End Market-to-Cash process.
- Own Customer Service performance, monitoring service delivery KPIs and driving continuous improvement actions to achieve operational and business targets.
- Drive cross-functional collaboration across Sales, Supply Chain, Logistics, Finance, and Commercial teams to resolve service issues and improve customer outcomes.
- Ensure effective governance of Order-to-Cash processes and master data, maintaining compliance with business standards and system controls.
- Lead customer issue resolution and SLA management, ensuring Requests, Queries and Complaints (RQC) are resolved within agreed service levels
- Champion continuous improvement and standard ways of working, leveraging performance insights, process maturity assessments, and global best practices to improve service excellence.
- Develop and lead a high-performing Customer Service team through coaching, capability building, performance management, and succession planning.
- Provide operational leadership and performance reporting through governance forums, business reviews, and S&OP processes to support informed decision-making.
Qualifications & Experience:
- Bachelor’s degree in business, Supply Chain, Logistics, Commerce, or a related discipline, with proven experience in Customer Service, Logistics, or Commercial Operations.
- Demonstrated leadership experience with a strong work ethic, personal accountability, and a track record of delivering results in a fast-paced operational environment.
- Customer-centric mindset with the ability to build strong stakeholder relationships, resolve issues effectively, and consistently deliver high service standards.
- Strong analytical, communication, and problem-solving skills, with experience using ERP systems and data-driven decision-making to improve business performance.
- Proven ability to lead, coach, and develop teams while promoting a culture of collaboration, continuous improvement, safety, and operational excellence.
How To Apply
To apply, please forward your CV and Letter of Application to the link provided.
HERE
Screening applies to all received CVs.
Only Shortlisted candidates will be contacted.
APPLICATION DEADLINE: 28th JULY 2026
