Overview
Customer Service Officer Jobs in Yogyakarta, Indonesia at Concentrix
Title: Customer Service Officer
Company: Concentrix
Location: Yogyakarta, Indonesia
Elevate your career in customer service with a top Online Travel Agency (OTA) located in Yogyakarta! We're looking for a skilled English Customer Service Agent to deliver a call or voice channel to our European and US travelers, handling everything from flights to hotel accommodations. If you excel in English communication and are ready for a fulfilling role with night shifts, we encourage you to apply!
Role Overview:
- Provide Omnichannel to customers from Europe and the US, addressing travel-related questions.
- Manage and process reservations, including flights and hotel bookings.
- Efficiently handle booking changes and cancellations.
- Resolve customer issues and provide exceptional solutions for a seamless travel experience.
- Ensure high customer satisfaction and service quality.
What You Need:
- Proficiency in English (B2 level above) both written and spoken.
- At least 5 months of experience in customer service, ideally in the travel industry or a email/live chat/voice setting. Also open for a fresh graduates!
- Strong problem-solving and multitasking skills.
- Keen attention to detail and accuracy.
- Comfortable with a rotational 24/7 shift schedule, especially night shifts to align with European and US time zones.
- Availability to work 5 days per week.
- Located in or willing to move to Yogyakarta.
Why You’ll Love Working with Us:
- Join a rapidly growing global leader in online travel.
- Engage with international customers and diverse travel experiences.
- Enjoy a competitive salary and a comprehensive benefits package.
- Experience a dynamic, supportive, and multicultural work environment in Jakarta.
- Access opportunities for career growth and professional development.
Apply today to become part of our vibrant team!
