Overview
Customer Service & planning Admin Jobs in Dubai, United Arab Emirates at Pernod Ricard
Title: Customer Service & planning Admin
Company: Pernod Ricard
Location: Dubai, United Arab Emirates
Pernod Ricard is a convivial, responsible and successful global wine and spirits group. Number 2 worldwide with a clear ambition to become the leader of our sector, we have one of the most comprehensive portfolios of the industry with 240 premium brands available in over 160 countries.
Key Responsibilities and Job-Related Characteristics
· Creating documents for all shipment orders (SO) to all customers.
· Ensuring all relevant certificates are applied for and attached to relevant shipping docs.
· Submit LC for customers who require it, follow up and closure as well.
· Liaising with all forwarders to ensure BL, Seaway bill and other documents are prepared and shared accordingly.
· Sanity checks all documents ensuring all data is correct before processing.
· Printing all shipping documents, get them signed and couriered.
· Liaising with customer service to ensure all orders documents are submitted.
· Liaising with courier company, booking, tracking of documents to customers.
· Creating and maintaining a clear tracking of documents submitted.
· Filling of all documents into share drive, ensuring it is maintained for audit purpose.
· Ensure documents are sent in advance as per requirement of customers (avoid using local drivers, only on exceptions).
· Send pre-alert (shipment advise) to all customers ensuring a soft copy is with them for pre-clearance.
· Sending clearance instructions to 3PL for timely clearance.
· Update ETA in GIT tracker for all inbound & outbound shipments from JDE.
· Resolve customer complaints regarding shipping documentation.
Key Point Indicators
· Documents to reach all customers & 3PL at least 7 days prior to shipment arrival.
· Shipment advises to be shared to be shared 48hour post invoicing.
· Share point folder to be updated with all shipment documents and kept neat.
· All shipments to go via courier (PR driver to be on exception / Logistic manager approval needed).
· Documents to be shared with correct data, validation is critical.
· Management of complaints on shipping documentation, to be closed within 72hours.
· LCs to be submitted within 48hours of receiving the PFI.
Key Relationships
· Distributor: documentation preparation & timely courier of all shipment documents.
· Sales Team: Any key constraints on shipping documents.
· Finance: Constraints impacting monthly delivery of NR.
· Marketing: timely delivery of order processing for event/launch (documentation).
· Supply Chain: Coordinate with Planning & logistics team to service the shipment documentation of the customers.
· 3PL/warehouse: point of contact for any escalation regarding delays or incorrect data on documentation.
Knowledge & Skill Requirements
· Strong knowledge in logistics, shipping documentation & Customer service
· Projects management
· Analytical skills
· Listening skills
· Creative, ingenuous
· Good sense of organization
· Very good relation skills
· Autonomous
· Open minded, curious
· A bachelor’s degree from a reputable university, preferably an MBA or a master’s degree and preferably Engineering / Economics / Business departments.
· Customer service admin and supply chain experience.
