Overview
Customer Service Rep / Call Center / Patient Coordinator / Admin Assistant Jobs in Minneapolis, MN at C4 Technical Services
Summary
Provide high-level administrative support to entire executive team by conducting research, preparing statistical and other business reports, performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
Essential Duties and Responsibilities include the following:
Prepares, reviews and formats policies and procedures, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database or presentation software
Answers electronic communications and phone calls, directs calls to appropriate parties or take messages
Responsible for screening and prioritizing mail and phone calls
Greets and screens visitors in person and on the phone to ascertain nature of their business
Conducts research, collects and analyzes data to prepare reports, compiles data and prepares documents for presentations
Maintains and updates meeting calendars
Attends meetings and records minutes
Performs general office duties such as ordering supplies, maintaining record management database systems and performing basic bookkeeping work
Organizes and maintains office files
Assists Casino Executives in travel arrangements
Ensures that information is properly circulated amongst Casino Executives.
Duties or responsibilities can be changed, expanded, reduced or deleted by management to meet the needs of the department
Maintains confidentiality with unquestionable integrity
Perform other duties as assigned
Qualifications
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint )
Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines and take directions
Knowledge of office procedures and the use of various office machines
Excellent knowledge of the English grammar and composition
Ability to perform assigned duties with minimum supervision
Ability to identify problems and implement or recommend solutions, interpret and apply policies and procedures, deal diplomatically with the public, take responsibility and use good judgement with scope of authority
Ability to key 50 words per minute at minimum
Ability to learn and use new software programs as systems are updated
Previous experience within a tribal gaming entity preferred
Education and/or Experience
A minimum of five years of experience working as an Executive Administrative Assistant required
Associate degree in Business, English, or related field preferred
Supervisory Responsibilities
This job does not have supervisory responsibilities.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as probabilities, econometrics, fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses and Registration
Appropriate gaming license issued by Paskenta Tribal Gaming Commission.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and taste or smell. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles. The noise level in the work environment is usually moderate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Title: Customer Service Rep / Call Center / Patient Coordinator / Admin Assistant
Company: C4 Technical Services
Location: Minneapolis, MN
