Overview
Customer Service Representative Jobs in Sandyville – Canada at HK Demanagement Transport
Location: Sandyville
We are hiring a customer service representative to manage customer queries and complaints.
You will
also be asked to process orders, modifications, and escalate complaints across a number of
communication
channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure
customer satisfaction
and provide professional customer support.
Customer Service Representative
Requirements:
High school diploma, general
education
degree, or equivalent.
Ability to
stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working
with customer support.
Benefits
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
•
Paid time off
• Vision insurance
How to Apply:
If you are a detail-oriented, self-motivated individual who thrives in a remote
work environment
, we would love to hear from you. Please
submit your resume
and a cover letter explaining why you are the ideal candidate.
Title: Customer Service Representative
Company: HK Demanagement Transport
Location: Sandyville – Canada
Category: Customer Service/HelpDesk, Administrative/Clerical
