Overview
Customer Service Representative Jobs in Sioux Falls – South Dakota – USA at Weller Brothers Landscaping
Job Description
Job Description
The Customer Service Representative is the first point of contact for sales leads and customer inquiries. Provides excellent customer service by assisting customers promptly and courteously. Answers questions, provides information as needed. Performs all job responsibilities in a safe, timely and efficient manner.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty and competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.
Greet and welcome visitors and employees and direct them appropriately.
Answer phone and email inquiries from potential customers and provide an overview of our services and process
Establish new customer accounts in theCustomer RelationshipManagement (CRM) software
Schedule initial consultations as needed
Address customer concerns and coordinate any necessary resolution
Field and route calls and inquiries to appropriate individuals with discretion
Manage the general company email inbox and address customer concerns/leads or route email accordingly
Document allcommunicationwith customers in CRM
Maintain apositive attitudeand calmly respond to customers’ complaints
Support sales team with various requests as needed
Assist with managing office supplies inventory
Provide administrative support to executiveleadershipas needed
Assist with coordinating company events
Keep a safe and clean reception area
Other duties needed to help drive and fulfill the Weller Brothers Mission
Required Skills/Abilities
Excellent listening skills and an empathetic voice and manner
Dedication tocustomer satisfaction
Collaborative,positive attitude
Eagerness to learn and assist where needed
Basic knowledge of computer software and office systems
Ability to multitask while keeping focus on the customer
Familiarity with the services offered by the company
Education/Experience
Must be at least 18 years old.
High school diploma/GED required.
Three years experience preferred.
Benefits
Medical
Dental
VIsion
401K
PTO
Paid Holidays
#hc116159#J-18808-Ljbffr
Title: Customer Service Representative
Company: Weller Brothers Landscaping
Location: Sioux Falls – South Dakota – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
