Overview
Customer Service Representative Jobs in Temple, Texas, USA at City of Temple, TX
Position: Customer Service Representative I
Ready to Start Your Career with the City of Temple?
Summary
The Customer Service Representative provides exceptional customer service and supports the Solid Waste business office in day-to day activities. Handles a variety of administrative tasks, including processing requests by phone and email for a high-volume office.
Essential Duties and Responsibilities
Performs clerical and customer services duties including answering telephone and handling requests for service
Interacts with customers and visitors by phone, email, and in-person
Monitors vehicles as they enter the scale to be weighed
Enters daily data for productivity reports, scale/weight tickets and landfill costs
Communicates customer requests and concerns with the business office, field operations, and office staff
Monitors new customer accounts to verify billing code; contacts customers to verify the number of containers and creates work orders for new sets and / or pickups
Performs receptionist duties such as scheduling, filing, and data entry for billing and reporting
Prepares reports and records as assigned
Composes correspondence and mail for general code violations and customer compliance
Follows policy, procedures, and safety guidelines
Performs other duties as assigned
Minimum Qualifications
High school diploma or equivalent
One year of customer service experience
Preferred Qualifications
Experience with Microsoft Office
Thank you for your interest in the position. Please note only those selected for an interview will be contacted. #J-18808-Ljbffr
Title: Customer Service Representative
Company: City of Temple, TX
Location: Temple, Texas, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Office Administrator/ Coordinator, Admin Assistant), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
