Overview
Customer Service Representative Jobs in Norcross – Georgia – USA at D.H. Pace Company, Inc.
Job Description
Job Description
Overhead Door Company of Atlanta, a DH Pace Company, Inc., is currently looking for aCustomer Service Representativetojoin our teamin Peachtree Corners, GA. Must be able to work Saturdays. The ideal candidate must have a strongattention to detail, excellentcommunication skills, the ability to multi-task, and work efficiently in afast-pacedwork environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position.
JOB RESPONSIBILITIES:
Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
Promote all products, services, and quote accurate pricing when appropriate.
Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer’s need.
Represent the company in a professional manner with good customer service and verbalcommunication skills.
Performs other related administrative duties and responsibilities as assigned.
JOB REQUIREMENTS:
Must have a high school diploma or equivalent.
Experience in retail, customer service, administrative positions preferred.
Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
Must have very good phone etiquette.
Must have an outgoing personality and a natural affinity for taking care of customers.
Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.
Must be a fast learner and able to work efficiently in afast-pacedwork environment.
Must have strongattention to detailand excellentcommunication skills.
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.
We set the tone for success, reward hard work and put employees first:
Exposure to tenured DH Pace leaders will invest time in associate growth and development.
Access to online training material to enhance professional skills andproduct knowledge.
Competitive compensation.
Comprehensive totalbenefits packageincluding medical, dental, vision, life and disability coverage.
Employer-Match 401k retirement plan.
Paid Time Offplan.
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
Company:
Overhead Door Company of Atlanta
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
#PaceID2
#J-18808-Ljbffr
Title: Customer Service Representative
Company: D.H. Pace Company, Inc.
Location: Norcross – Georgia – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
