Overview
Customer Service Representative Admin Assistant Jobs in Waco, TX at Tradesman Services LTD.
At Catapult, we are currently searching for an administrative candidate to join our organization as a Learning Solutions Specialist. Ideal candidates embody Catapult’s core values, possess strong administrative skills, are highly attentive to details, take initiative, are technologically adept, and are dedicated to providing an exemplary experience to our members. Viable candidates must reside in North Carolina, commutable to Raleigh, NC, and be open to occasional travel, as needed.
ABOUT CATAPULT:
Catapult’s team of seasoned HR and business professionals helps employers address immediate and long-term challenges with expertise, resources, data-driven insights, and a dynamic member community. As an employer’s association, Catapult facilitates peer-to-peer connections among members to support the broader business community and acts as an employer advocate on governmental standards and regulation. Catapult actively collects and analyzes salary, benefits, and policy data to issue business intelligence that helps employers compete for, attract, and retain top talent.
One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence and Service. We don’t just talk about these values; we work hard to live them every day. We are well on our way to achieving this goal, and we are looking to build our People & Culture team to go further.
SUMMARY:
The Learning Solutions Specialist oversees workflow in Catapult’s expanding Learning department, dedicated to meeting the learning needs of both members and non-members. This role is primarily onsite at the assigned home office, with occasional remote opportunities. The Learning Solutions Specialist is accountable for the coordination and daily management of all public training courses across both in-person and virtual platforms, providing direct customer service support throughout the learning experience. Key responsibilities include coordination and tracking of scheduled classes and instructors, supporting participant registrations, managing course logistics, and ensuring efficient materials preparation and distribution. Collaboration within the department and across the organization is essential to the success of the individual, department, and organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Logistics:
Customer Support and Implementation:
Act as the first point of contact for all inquiries about training programs, engaging with members and non-members via phone, email, and chat. Drive continuous improvements in customer experience by identifying and implementing strategies to create a “wow” factor, delivering a seamless, positive experience. Provide instructors with essential materials, technology, and support to ensure a professional, smooth experience throughout each training session.
Course Delivery in Raleigh, NC: Coordinate all logistical aspects of in-person classes, including:
Complete set-up and teardown of training rooms. Welcoming participants, distributing materials, and providing facilitator support.
Ensuring the training environment is well-prepared, clean, and professional. Confirm readiness of all classroom setups by the day before scheduled courses.
Oversee daily operational needs at headquarters, including facility organization and cleanliness.
Handle shipping and receiving through UPS and USPS, sort mail, and manage all mail distribution.
Execute daily learning operations, such as managing participant registrations, course certifications, event records in Salesforce, and printing processes to maintain adequate class materials.
Maintain inventory and stock of snacks, water, and other classroom essentials as required.
Virtual Course Delivery Administration:
Ensure consistent, accurate scheduling and coordination of Learning Events across all platforms (Salesforce, Zoom, Outlook, Instructor Calendars, Marketing Calendar, etc.).
Support virtual and on-demand training, including management of Zoom links and their integration into the Events Management System.
Assist facilitators with course access and troubleshooting technology issues as necessary.
Project Management:
Collaborate with the learning team to enhance participant experiences across physical and virtual environments.
Develop proficiency in technology platforms used for Learning events.
Support learning partnerships, including reseller networks.
Work closely with Accounting to ensure accurate invoicing and refund processing.
Lead assigned ongoing projects, ensuring timely execution and identifying process improvement opportunities.
Additional Responsibilities:
Support additional projects within Catapult to improve Learning experiences for both members and non- members as needed.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Ability to be onsite and travel as needed to support in-person learning events.
Proven skill in prioritizing and managing multiple tasks in a fast-paced, high-volume environment.
Personable, welcoming, and highly service-oriented, with a passion for creating a positive customer experience.
High energy, team-oriented mindset with a proactive approach to work.
Strong problem-solving abilities, attention to detail, and effective decision-making skills.
Adaptable, flexible, and agile in managing diverse tasks and shifting priorities.
Demonstrated capacity to work both independently and collaboratively.
Proficient in MS Office and comfortable with various technology platforms.
Excellent verbal and written communication skills.
Enthusiastic about delivering a memorable and impactful customer experience.
Quick learner, committed to continuous improvement and personal development.
TRAVEL:
While Catapult operates as a remote-first employer, certain roles, including the Learning Solutions Specialist, require an on-site presence. Employees must reside in North Carolina. Must be willing to travel to assigned home office/region, other Catapult locations and throughout the Catapult service area as determined by company. Mileage to/from home office/region is not reimbursable.
Travel as required to prospective member sites, conferences, meetings, and other events. Mandatory travel to Catapult office locations for All Hands Meetings and other company required events.
EXPERIENCE REQUIRED:
3+ years of business operations experience required
Previous training industry experience preferred
Salesforce or Adobe Connect experience preferred
EDUCATION, CERTIFICATIONS AND LICENSES REQUIRED:
2-year degree preferred, or an alternative combination of education and 2-5 years relevant experience
Title: Customer Service Representative Admin Assistant
Company: Tradesman Services LTD.
Location: Waco, TX
