Customer Service Representative/Administrative Support

West Virginia Insurance Agency is seeking an individual looking for a full time CAREER with opportunities for professional development. This individual will provide administrative support to our commercial producers and provide professional customer service to our clientelle.

Responsibilities:

• Build, foster and maintain professional relationships with clients and prospects
• Managing communication and information gathering for new and existing business owner’s needs
• Processing endorsments to existing client policies
• Answering and resolving questions or problems concerning coverage, billing, claims, etc.
• Data entry and documentation

Excellence in matters of problem-solving, decision making, follow-up and organization skills are critical in this position. Insurance industry experience and licensing is not required to apply, but will be required to perform job duties. Acceptable time period for licensing post hire, for those interested and who are not currently licensed, and will be determined by applicants’ sincerity and commitment to a long term career position. The sale and solicitation of insurance policies is not required for this position.

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Beckley, WV 25801: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person