Overview

Customer Service Representative I Jobs in Flagstaff, AZ at City of Flagstaff

Administrative Duties

Actively supports and upholds the City’s stated mission and values. The Customer Service Representative is  responsible for performing a wide variety of tasks.  Duties range from the most routine and repetitive to the most complex of administrative support tasks requiring employees to take initiative, make judgment calls, and work independently.  ADMINISTRATIVE DUTIES

Supervisory:  This job does not have formal supervisory responsibilities.

Budgetary: This job does not have budgetary responsibilities but carries out day-to-day activities within approved budget.

Strategic Planning:  This job does not have strategic planning responsibilities but carries out day-to-day activities in order to reach the stated goals and objectives.

Policies/Procedures: This job carries out day-to-day activities in accordance with established policies and procedures.

Compliance: This job carries out day-to-day activities in accordance with Federal, State, and Local laws, rules, and regulations as well as City policies and procedures.

Council Communications: This job carries out day-to-day activities in accordance with Council’s adopted priorities and direction.

Reporting: This job does not have duties related to reporting to Federal/State/Local agencies.

Qualifications

MINIMUM REQUIREMENTS(positions in this class typically require)

High school diploma or General Equivalency Diploma.

Two years of progressively responsible experience in the following areas:

Working in an office-like environment including use of computer, telephone, calculator, and copy machine 

Cash handling 

Customer service in a multi-tasking environment

Or any combination of education, experience, and training equivalent to the above Minimum Requirements. 

DESIRED QUALIFICATIONS

Two years experience in cash handling reconciliation

Two years experience in customer conflict resolution

Two years experience with Microsoft Suite, including Word, Excel, and Outlook

Six months experience with point of sale (POS) software

Six months experience working in high volume call center

OTHER REQUIREMENTS

Must possess, or obtain upon employment, a valid Arizona driver’s license.

Regular attendance is an essential function of this job to ensure continuity.

Supplemental Information

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (ILLUSTRATIVE ONLY) 

Modern office procedures;

Using computers and software application programs including typing and 10-keyFiling;

Cash register or cash handling database;

Preparing a variety of reports;

Prioritizing work and performing multiple tasks;

Maintaining various databases;

Maintaining various records and files;

Communication, interpersonal, and listening

Maintaining various confidential records

Ability to use mathematics to solve problems and manually calculate change;

Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, de-escalation techniques, and evaluating customer satisfaction;

Inventory maintenance principles;

The ability to utilize a calculator to add, subtract, multiply, and divide quickly and correctly;

Spelling and grammar principles;

Basic accounting principles.

Ability to work under pressure and meet deadlines

 PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT 

While performing the duties of this job, the employee is frequently required to use hands to finger/handle/feel, and talk or hear. The employee is regularly required to stand, and reach with h…

Title: Customer Service Representative I

Company: City of Flagstaff

Location: Flagstaff, AZ

Category:

 

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