Overview

Customer Service Representative/Side Jobs in Scottsdale – Arizona – USA at Taylor Morrison

Position:  Customer Service Representative (East Side)

Job Description Summary

As a Customer Service Representative working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Job Details

We trust that as a Customer Service Representative you will: (responsibilities)

Proficient in scheduling through construction software program Buildpro

Conduct Taylor Morrison procedures for home reviews

Address new and current homeowner’s concerns demonstrating the highest level of knowledge andcustomer satisfactionin a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program

Acts as the primary contact for customers warranty issues, exhibits solid warranty knowledge, and provides the highest level ofcustomer satisfaction

Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested

Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements

Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program

Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home

Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim

Complete customer service requests timely and accurately while providing optimal customer service

Order, update and distribute construction related forms

Utilize Build-Pro to assist sub-contractors with information retrieval

Perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

Creative/Innovative

Customer Service Focused

Dependable/Reliable

Integrity/Trust

Prioritization

Team Player

About you:

High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position. Some knowledge of residential construction helpful

Excellentcommunication skillsand ability to ensurecustomer satisfaction

Computer skills and ability to adapt to company systems

Possess time management skills

Must be highly organized and detail oriented

Problem solvingability

Ability to multi-task and remain focused

FLSA Status:
Non-Exempt

Will have responsibilities such as:

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule

Ability to access, input, and retrieve information from a computer and/or electronic device

Ability to have face to face conversations with customers, co-workers and higher-level manager

Ability to sit or stand for long periods of time and move aroundwork environmentas…

Title: Customer Service Representative/Side

Company: Taylor Morrison

Location: Scottsdale – Arizona – USA

Category: Customer Service/HelpDesk, Administrative/Clerical

 

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