Overview
Customer Service Specialist Jobs in San Francisco, California, USA at Sparks Wiz Limited
About the job Customer Service Specialist
Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients’ needs and exceed their expectations.
We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.
Key Responsibilities:
Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.
Qualifications:
Education: High school diploma or equivalent;
Bachelor’s degree in Business Administration, Communication, or a related field is preferred.
Experience: Previous experience in customer care, preferably within an engineering or technical environment.
Skills:
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficient in Microsoft Office Suite and customer relationship management (CRM) software
Ability to understand and convey technical information
Problem-solving skills with a proactive attitude
Why Join Us?
Competitive salary and benefits package
Opportunity to work with a dynamic and innovative team
Professional development and growth opportunities
Supportive and collaborative work environment
This position is also open to candidates in Jacksonville, Florida, Denver, Colorado, and Las Vegas, Nevada.
#J-18808-Ljbffr
Title: Customer Service Specialist
Company: Sparks Wiz Limited
Location: San Francisco, California, USA
Category: Customer Service/HelpDesk, Administrative/Clerical
