Overview
Customer Service Specialist – Bilingual/English/Spanish + Annual Jobs in California, Missouri, USA at ZipRecruiter
Position: Customer Service Specialist – Bilingual (English/Spanish) [Hourly Base + Annual Incentive]
Location: California
Job Description
Salary: $41,/yr
AVAILABLE FOR IMMEDIATE HIRE!
My Senior Health Plan is seeking upbeat, compassionate individuals fluent in both English and Spanish, hardworking, reliable, and committed to excellence. We have over 17 years of experience and maintain a family-business atmosphere. There is significant opportunity for growth and development.
Essential Responsibilities:
This is a full-time, onsite position. This is NOT remote or hybrid.
Respond to customer inquiries professionally and promptly.
Process administrative tasks efficiently, including outbound calling and data entry projects.
Essential
Duties
:
Communicate professionally with English and Spanish-speaking clients (fluency in reading, writing, and speaking required).
Handle outbound and inbound calling projects.
Answer incoming calls using an automatic dialer.
Transfer viable leads to the sales team.
Complete prospect and client data entry through CRM (Salesforce).
Enter incoming leads and perform general data input.
Respond to client emails and provide customer service.
Organize, file, and fax applications and documents.
Provide backup support for all administrative functions.
Collaborate with the Administrative Team for ongoing development.
Schedule:
8-hour day shift, Monday to Friday.
Requirements:
Bachelor’s degree or equivalent experience.
Over 3 years of administrative/clerical experience.
Fluent in English and Spanish.
Experience with CRMs and auto-dialers.
Excellent phone presence and command of English (spoken and written).
Professional, personable, highly organized, and detail-oriented.
Proficient in MS Office applications.
Ability to multi-task, eager to learn, and proactive.
Open to coaching and maintains a sense of urgency.
Physical Demands:
Must occasionally lift/move up to 25 pounds. Reasonable accommodations available for individuals with disabilities.
We
Offer:
Competitive pay, bonuses, and comprehensive health insurance (70% paid by employer).
401k match and profit-sharing.
Paid sick, vacation, holidays, and parking in La Jolla, CA.
A positive work environment near La Jolla Cove.
My Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration regardless of protected characteristics. Employment is contingent upon passing a pre-employment drug test and background check. We participate in E-Verify.
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Title: Customer Service Specialist – Bilingual/English/Spanish + Annual
Company: ZipRecruiter
Location: California, Missouri, USA
Category: Administrative/Clerical
