Customer Service Specialist

h

e role*
We're no

t

hiring someone to just answer messages — we're hiring someone who knows how to turn inquiries into orders. SuperWaisted is a Malaysian shapewear brand built on comfort-first sculpting, sold through live commerce and social channels. You'll be at the centre of that engine.
Facebook

:

https://www.facebook.com/superwaisted.cn/Instagram

: https://www.instagram.com/superwaisted/
*Compens

a

tion & growth*
– Base s

a

lary: from RM3,800/month (full-time)- Team sa

les bonus pool upon confirmation (after 2-month probation) — every unit the team sells adds to the pool; the better we perform, the more you earn- Clear p

romotion path: top performers move up to Live Host (higher base + bonus)
*What yo

u

'll do*
– Handle

Messenger and DM inquiries: answer questions, recommend products, and close sales- Follow

up with existing customers to drive repeat purchases- Verify

orders and key them into the system- Support

the host on-site during live-selling sessions
*What we

'

re looking for*
– Fluent

communication in Mandarin, English, and Bahasa Malaysia- Energet

ic, confident, hardworking — a sales/closing mindset is a strong plus- Genuine

interest in shapewear, body confidence, and fashion trends- Custome

r service or sales experience preferred- Comfort

able with Google Sheets and Facebook- Own tra

nsport required
*Working

hours — flexible, results-driven*
We measu

r

e Messenger response rate and conversions, not clock-ins.
– On-sit

e

during live sessions: 12:00–3:30 PM and 8:00–11:30 PM- Outside

live hours, work from anywhere — as long as customers get timely replies- Choose

up to 3 remote days per week (working remotely, not leave) — you manage your own schedule- Remote

days are coordinated within the team so every live session has on-site support
In short

:

own your response rate and your numbers, and your time is yours to manage.
*What We

Offer*
– Base s

a

lary + post-confirmation sales bonus pool — income grows with performance- Genuine

schedule flexibility and remote days — we look at results, not attendance- Staff d

iscounts and product trials- Full tr

aining and a defined promotion track (CS → Live Host)- A young

, driven team