Overview
Customer Service Support Jobs in Shah Alam, Selangor, Malaysia at Ichor Systems, Inc.
Title: Customer Service Support
Company: Ichor Systems, Inc.
Location: Shah Alam, Selangor, Malaysia
Job Description
The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system. Verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. Responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed.
Responsibilities
- Contact for Customer Inquiries, orders, and RMA request.
- Enter customer orders into database accurately and promptly
- Verify order details for accuracy and completeness
- Provide order confirmations to customers
- Communicate with customers to resolve order discrepancies
- Maintain detailed and organized records of orders
- Collaborate with internal stakeholder to ensure order fulfillment
- Provide exceptional customer service
- Perform other administrative tasks as required
Requirements
- Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
- Strong problem solving skills
- Proficiency in data entry and management
- Proficient in MS Office Suite, particularly MS Excel
- Aptitude for understanding a wide array of part numbers and manufacturing processes
- Excellent communication and customer service skills both written and verbal
- Strong attention to detail and accuracy
- Ability to multi-task in a fast-paced, deadline-driven environment
- High school diploma or equivalent
