Overview
Customer Service Support Specialist/Iris Jobs in Sturgis, Michigan, USA at GT Independence
Customer Service Support Specialist (Iris)
Job Category: Operations
Requisition Number: CUSTO
001877
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Full-Time
On-site
Locations
Showing 1 location
Moso 2
209 John Street
Sturgis, MI 49091, USA
Moso 2
209 John Street
Sturgis, MI 49091, USA
Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:
Creates, completes, updates, and reviews employee and client records (PR, CS)
Enters information into computer databases for effective record keeping (All)
Administers new and existing Docu Sign accounts (PR, CS)
Prepares and sends documents via mail using approved communications (PR, CS)
Ensures the proper naming and saving of documents in the document management system (PR, CS)
Assists stakeholders in returning documents (PR, CS)
Serves as an escalation point for Docu Sign support issues from the Operations staff and customers (PR, CS)
Ensures all compliance standards are met for audit purposes (All)
Performs timesheet reviewing (PY)
Reviews overlap and overtime reports (PY, CS)
Makes and receives phone calls to support external and internal stakeholders (All)
Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
Works with supervisor to identify strategies for reducing errors (All)
Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
Completes administrative tasks such as filing, copying, data entry, etc… (All)
Prepares and submits invoices to agencies (B)
Collects on unpaid claims (B)
Maintains confidentiality of records relating to clients (All)
Collaborates with other staff members to optimize delivery of services (All)
Identifies opportunities to improve GT processes (All)
Upholds company values and mission (All)
Other duties as assigned (All)
EDUCATION
High School Diploma or GED required
EXPERIENCE AND QUALIFICATIONS
At least 1 year of related work experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel
WORK ENVIRONMENT
Work is performed in a typical office setting or home office (if not local).
Qualifications Skills
Preferred
Knowledge of administrative procedures
Expert
Expert
Expert
Basic math skills
Expert
Behaviors
:
Motivations
:
Education
Experience Licenses  & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Title: Customer Service Support Specialist/Iris
Company: GT Independence
Location: Sturgis, Michigan, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator, Data Entry)
