Overview
Customer Services Assistant (Receptionist) – Pasay Jobs in Pasay, National Capital Region, Philippines at SM Supermalls
Title: Customer Services Assistant (Receptionist) – Pasay
Company: SM Supermalls
Location: Pasay, National Capital Region, Philippines
As the Customer Services Assistant (Receptionist), you will provide knowledgeable and efficient service at the reception area. Your role is to ensure that all tenants, customers, and other relevant stakeholders receive excellent customer experience.
Responsibilities:
Processing of work permits, gate, entry and temporary passes, IDs and other forms requested.
Receives packages, letters, and memos for distribution to concerned personnel.
Monitoring submission of reply slips for tenant memos.
Keep and update telephone numbers, contact persons, operating hours and authorized signatories of tenants.
Promptly answers telephone calls, screen inquiries and relay the same to concerned department.
Receives inquiries from walk-in internal and external customers, screens and relay the same to concerned department.
Compliance with policies and procedures.
Ensure cleanliness and orderliness of work area.
Ensure compliance with safety and security.
Qualifications:
Customer service or other relevant work experience.
College graduate of any course.
Good communication skills and computer skills including MS Office applications.
Amenable to flexible schedule.
