Overview
Customer Success Coordinator Jobs in Bangalore, Karnataka, India at Centilytics | Intelligent Cloud Management
Job Title:
Customer Success Coordinator
Experience
Required:
0 to 1 Year
Overview:
A Customer Success Coordinator provides operational support to the Customer Success team, ensuring customers receive an outstanding experience. This role involves handling administrative tasks, assisting in customer communications, and providing support in customer onboarding, training, and retention efforts.
Key Responsibilities:
Support the Customer Success team with day-to-day operations and customer communications.
Coordinate onboarding sessions for new customers and assist with the setup of their accounts.
Monitor customer accounts and track key metrics, reporting on customer health and engagement.
Provide documentation, tutorials, and resources to help customers use the product effectively.
Assist in managing customer renewal processes.
Act as the liaison between customers and the internal teams (Support, Sales, Product).
Keep track of customer feedback, providing insights to the Customer Success team for
continuous improvement
.
Maintain accurate customer records in CRM software.
Prepare Business Reviews and Check-in presentations for the Customer.
Assist CSM in expediting a few high severity customer requests internally.
Skills &
Qualifications:
Experience of
1 year in customer-facing roles or administrative support is Good to have.
Strong organizational and
multitasking
abilities.
Excellent
communication
and interpersonal skills.
Proficiency in CRM software and office tools (e.g. Microsoft Office).
Detail-oriented with the ability to manage multiple tasks itive, proactive attitude with a focus on helping customers.
Basic knowledge of the product or service being offered, with a willingness to learn more.
Title: Customer Success Coordinator
Company: Centilytics | Intelligent Cloud Management
Location: Bangalore, Karnataka, India
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
