Overview
Customer Success Engineer Jobs in Denpasar, Bali, Indonesia at Quant Reports
Title: Customer Success Engineer
Company: Quant Reports
Location: Denpasar, Bali, Indonesia
Own the onboarding journey for asset and wealth managers and guide them to their first published QR-coded factsheet or advice document. You will combine light design skills, basic front-end styling, and crisp client communication to drive fast adoption.
Location: Denpasar, Hybrid or Remote (Indonesia-based preferred)
Seniority: Mid-level (2–4 years)
What you will do
- Lead onboarding: configure tenant settings, user roles, and brand assets (logos, colors, fonts).
- Configure and QA report templates: covers, tables, charts, disclaimers, and QR codes.
- Localize and refine copy to match client tone and brand guidelines.
- Produce sample factsheets/advice docs; verify data integrity and QR links.
- Create tutorials: checklists, short videos, and GIFs for self-serve success.
- Coordinate with Product, Data, and Support to resolve activation issues.
- Track adoption metrics (time-to-first-value, week-1/week-4 actives).
What you bring
- 2–4 years in Customer Success, Onboarding, Design Ops, or Marketing Ops (SaaS/fintech).
- Understanding of investments: asset classes, performance metrics (m/m, YTD, 1Y p.a.), benchmarks.
- Strong written English and documentation skills.
- Attention to detail, visual taste, proactive problem-solving, service mindset.
Technical skills
- Design tools: Figma, Canva, or Adobe (foundational).
- Web basics: CSS and HTML for styling QR components and templates.
- Data hygiene: Google Sheets/Excel (percentages, dates, VLOOKUP).
- Familiar with client portals/CMS/brand asset management.
Tools / stack
- Figma, Canva, Google Workspace, basic code editors (HTML/CSS).
- Slack, Jira/Asana, screen-recording tools.
90-day KPIs
- Median time-to-first-value for QR-coded reports <= 10 days.
- = 80% of new customers publish >= 1 QR-integrated report.
- Onboarding CSAT >= 4.5/5.
About Quant Reports
Quant Reports is a fintech reporting platform that helps asset and wealth managers create branded, QR-coded factsheets, advice documents, and client communications at scale.
Benefits
- In-office / Hybrid
- Learning stipend and equipment budget.
- Flexible public holiday policy.
How to apply (quick prompts)
- Share a link or PDF of a QR-coded report or one-pager you styled; note your CSS/HTML contributions.
- Describe a time you mapped CSV/Excel data into a templated report.
- Explain YTD vs 1Y p.a. performance.
- Email the above directly to [email protected] and [email protected]
